Customer Success Consultant
Do you enjoy building customer relationships that lead to successful outcomes?
Would you like to work with the latest Data-as-a-Service platforms?
About our Team
Our Customer Success team strives to deliver high quality assistance to our internal partners to support our customers. We move our customers to product optimization by reducing churn to accelerate the adoption of our products.
We work collaboratively in the post sales process with our sales team and customers.
About the Role
As a Customer Success Consultant, you will ensure our customers maximize the value of our products and solutions. You will also expand our product portfolio with our clients to achieve growth, retention and customer satisfaction.
Responsibilities
Requirements
Work in a way that works for you
We promote a healthy work / life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people.
With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play.
Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.
Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice.
At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Join Us
Are you ready to help us progress science and health? Our technology leads to innovation, so join a forward-thinking digital business that is tackling world-scale challenges and align your ambitions with our passion for driving global knowledge-sharing.
Elsevier is an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
