Booking agent
Davies Group
Marston Green
5d ago

Davies Group are looking to recruit a Vehicle Booking Agent to sensitively communicate with parties involved in car accidents and gather information for the purposes of processing and assessing a claim.

You'll have great customer service skills and ideally have a background in insurance or credit hire, but full training is provided if you are entry-level.

If you are self-motivated and target-driven, this role also gives you the chance to earn a bonus of up to £100 extra per week!

The salary for the role is £20,000 pa, with the opportunity to earn up an extra £5,200 per year on target completion.

Duties & Responsibilities :

  • Process vehicle hire requests from our corporate clients on the inhouse system within agreed SLA’s
  • Process Bookings of the hire vehicle using the companies preferred supply chain via the in-house system
  • Process delivery of the hire vehicle using the companies in house system
  • Managing a caseload of claims to plan telephone contact and updates with the client, the insurance company and other third parties involved in the claim
  • Keep quality records of the history and up to date position of claims awaiting hire decisions or hire arrangements
  • Provide advice to client regarding the claim and any additional services offered by the business
  • Comply to all technical and regulatory processes and procedures
  • Any other duties as commensurate under this role
  • Skills & Experience :

  • Previous experience in a busy administration and customer services role
  • Proactive in solving problems and organising own workload
  • A quick learner with a natural ability to understand processes and technical information
  • A background in an insurance or credit hire business would be an advantage or desirable
  • A good overall ability with technology including Microsoft office packages
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