Sales Lead - Pittsburgh Airport
pandora
Retail, americas
2d ago

Pittsburgh, Pennsylvania, US

The primary responsibility of the Sales Lead is to Support Management in general operations of the store to ensure a great customer experience and maximum profitability.

Essential Functions :

  • Supervises associates engaged in all selling and operational activities, including inventory management, ringing POS transactions, and in performing services for customers.
  • Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
  • Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties;
  • reviews time sheets and other payroll documentation for accuracy and submits as appropriate.

  • Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential
  • Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
  • Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
  • Supports and administers receipt and dispatch of inventory and supplies according to company policy.
  • Models selling expectations by utilizing various techniques and communicating product knowledge to the customer; recommends merchandise selections or helps to locate or obtain merchandise based on customer needs and desires.
  • Builds and maintains a solid customer following through building loyalty and clienteling.
  • Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management
  • Participates in and facilitates visual directives including execution of planograms and merchandise replenishment.
  • Promotes customer service by ensuring associates are greeting and assisting customers; responds to customer inquiries and complaints in a professional and timely manner.
  • Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching as needed;
  • provides feedback to Store Manager for associate performance appraisals and evaluations.

  • Other duties as assigned / required
  • Job Requirements :

  • Must be 18 years of age or older.
  • Must have a high school diploma / GED Must have 1-3 years; retail experience (Sales; Luxury or Jewelry Sales preferred)
  • Excellent communication skills
  • Excellent customer service skills
  • Strong organizational skills and ability to multi-task in a fast-paced environment
  • Regular attendance is essential to this position in order to ensure adequate coverage to meet company objectives.
  • Ability to work a flexible work schedule, including nights, weekends, and holidays is required.
  • Please apply using the email address below, including the job title and location in the subject line : us.pa.pitairport pandorastores.net

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