Event Producer - London
Arkadin
London, England, United Kingdom
21h ago
Job Description

As part of the NTT Cloud Communications EMEA Digital Event Team, you are responsible for the production of digital events from preparation to live day execution. You are coordinating and conjuring the layout, design and other elements during a client’s virtual engagement process for a digital Event production. To fulfill the client’s needs you use multimedia production elements such as webcast / streaming platforms, audio and/or web conference platforms for a virtual meeting experience.

Key Tasks

  • You are the primary operational contact for the client from point of receipt of the order through to the production of the digital Event and any post-production discussions and follow-up
  • You provide clients with an understanding of technical requirements to create their virtual events, including client training on webcasting and web conference platforms as well as on-site event management and support as needed
  • You host live digital Events primarily as webcast / multimedia productions and you will provide support to the teams in charge of audio and/or web conferences during peak activities
  • You will troubleshoot and resolve real-time service issues during live within set processes
  • You update processes and share best practices, you communicate regularly with your manager, the other teams in Europe and the sales department.
  • Other duties as assigned.

Key to success

  • Professional Management of Event customers, providing prompt and accurate support
  • Post Event customer satisfaction
  • Decreased turnaround times on all Event provisioning activities
  • Optimum Event Success Rate
  • Positively influence customer retention

Qualifications

  • Excellent written and oral communication skills
  • Strong attention to detail, organized, and accurate
  • Ability to work under pressure while coordinating multiple tasks under tight deadlines
  • Ability to work independently as well as being a part of a team environment and working flexible hours if required
  • Experience in digital media, or content production or multimedia web design desirable
  • Knowledge of HTML, Adobe Photoshop, Adobe Dreamweaver, Adobe Premiere
  • An understanding in streaming media (audio/video), AV production, encoding, networks, servers, audio editing, would be desirable
  • Proficiency in Microsoft Office products is required (PowerPoint, Word, Excel)
  • Customer-focused with 1-3 years of customer service or operations experience
  • Able to demonstrate creativity, adaptability and learn new applications quickly


Additional Information

We offer:

  • Permanent contract 
  • Arkadin has signed a policy of Diversity in order to encourage the integration of disabled people;
  • Dynamic and young company with strong values;
  • Discounted gym membership for a healthy body in a healthy mind
  • Internal social events to embrace our culture and values
  • Arkadin has signed a policy of Diversity in order to encourage the integration of disabled people;
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