About Trading Operations
The Trading Operations group provides trade, order, and workflow support for the Refinitiv transactions platforms across asset class including foreign exchange, equity, and fixed income.
Refinitiv FX offers the world’s leading independent source of trusted FX market insight, interbank and dealer-to-client electronic trading venues, workflow management, post-
trade and regulatory support for both sell- and buy-side market participants.
The Refinitiv FX portfolio includes :
Swap Execution Facility (SEF)
Multilateral Trading Facility (MTF)
Trade Notifications (TRTN)
Refinitiv REDI is a multi-asset class execution management system (EMS). It is a broker-neutral, trade execution to the buy and sell-
side, which offers cross-asset trading functionality, powerful workflow and compliance tools, and rich analytics via desktop application, cloud, mobile and API.
Refinitiv Fixed Income Callout is a negotiation solution providing a controlled and validated mechanism for arranging of transactions for fixed income products.
The products and services we support are diverse in their functionality and complexity. These products exist on numerous infrastructure components and rely on complex global network connectivity to ensure the delivery of fast, reliable and secure services.
We serve thousands of top-tier clients in the central bank, active trader, asset manager, corporate treasurer, financial intermediary, market maker, and broker dealer segments globally.
We operate from global locations and have offices in New York, London, Hong Kong, Singapore, Manila, and Dallas.
We are looking for an experienced and energetic Client Service Manager with electronic trading and platform support experience to be a part of our global and dynamic client service team.
This position will be located in our South Colonnade London, UK office. This is a management position with cross regional coverage responsibilities for EMEA and APAC.
This position will report into the Global Head of Trading Operations in New York.
The successful candidate must have strong people management, relationship management, problem solving, service management, and incident management skills.
The successful candidate will also be very comfortable with technology, have strong communication skills written and oral, and must be a fast learner.
Candidates with a strong FX background will have a unique advantage. There will also be bias for candidates experienced in electronic trading and familiar with global equity, options, and futures markets.
We are looking for the right personality that will match our collegial and respectful culture, while putting the needs of our clients first and striving to achieve the goals set by our management team.
The candidate must have a demonstrated history of being a thoughtful leader, team player and a flexible mindset and attitude.
Essential Skills & Experience
Desired Skills & Experience
The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change.
With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content all supported by human expertise.
At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law.
Refinitiv is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.