Assistant Manager - Dunoon
Hays Travel
Dunoon, GB
3d ago

Key Responsibilities

  • Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
  • Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assisting with the supervision, coaching and development of branch staff
  • Identifying and meeting customers’ needs by providing exceptional customer service at all times
  • Participating in promotional events and activities to increase exposure of the branch
  • Using social media to promote offers, generate customer engagement and sales leads
  • Leading by example in achieving individual sales targets and objectives
  • Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
  • Ensuring that excellent customer service experience is provided at all times
  • Attending managers meetings, conferences and other promotional events as required
  • Ensuring both branch and staff appearance conform to company standards
  • Effectively performing administrative duties
  • Competencies Required

  • Good leadership skills and experience of working within a supervisory role
  • Ability to coach, develop and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistics
  • Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to
  • Ability to assist with the development of employees to maximise job satisfaction and performance
  • Competent IT skills
  • Qualifications / Experience Required

  • Previous travel agency sales experience with a proven sales record
  • A recognised travel qualification
  • Excellent travel product knowledge with a good working knowledge of tour operator systems
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