Spicerhaart is the largest independently owned property services group in the UK. We work together with thousands of customers a year using multi award winning marketing and leading smart technology to help buy, sell, let or rent property.
We understand that none of this would be possible without the drive, dedication and determination of our colleagues. When you join Spicerhaart you become part of the Spicerhaart family.
Your career is important to us; we are passionate about training and developing you to realise your full potential and achieve success.
We expect you to do all that you can to meet our expectations and achieve our personal goals. You will be motivated and committed to perform to the best of your ability and put the customer at the heart of everything you do.
Main Purpose of the role :
You will work to assist the development and delivery of solutions to meet the people needs of the business.
The role will typically involve working with middle managers within the business and requires both HR and business understanding, you will provide sound technical advice and expertise
The person that will be positioned in this role will be expected to support the HR Manager to deliver on business as usual and HR change initiatives and / or projects.
You will be expected to deal with a variety of case work and issues offering consistent advice and guidance in line with HR Policy and Process.
Role holders will be individual contributors working within parameters set by others.
The organisation should be promoted as an Employer of Choice .
Main Role and Responsibilities :
Advise, support and educate Line Managers and DSD to help improve their business.
Provide guidance on day-to-day issues such as performance management, formal disciplinary, capability, grievances, long-term sick cases, flexible working and employee disputes
Provide affective HR support and advice on employee relation matters that helps to reduce the risks of complex cases escalating to an employment tribunal
Recognise opportunities to up-skill and coach Line managers and regional directors to be accountable for their own employee relations issues.
Assist Line and Senior Managers to understand and implement policies and procedures
Manage and occasionally attend disciplinary and grievance cases with the support and guidance from the HR Manager
Give guidance and advise on restructures and redundancy programmes with guidance form the HR Manager
Interpret employment legislation improving on current best practise when updating internal HR procedures / documents in agreement with the HR Manager
Promote good practice, whilst taking into account the commercial requirements of the business
Deal with complex contractual issues
Actively promote change
Coaching and supporting managers in resolving high volumes of complex casework through to completion
Working closely with HR Business Partners and Management to ensure a consistent and joined up high quality HR service
Proactively assists in the creation and development of HR Policy and continually evidences process improvement
Responsible for ensuring the Company operates in line with Employment Legislation
Success Measures :
At least 85% of colleagues refer Spicerhaart as a place to work to friends and family
Labour turnover at 25%
Absence is at the agreed organisational target through ensuring line managers follow the process and manage it in compliant manner
Information from Exit interviews is reviewed to assist the HRBP to embed learning’s and offer solutions at business level
Number of casework declines and managers take more authority
Activity and performance management enables the business to deliver a high performance culture
Meet agreed deadlines, KPIs
Quality of improvement / changes / suggestions made
Quality of contribution to the HR team
Quality of advice provided
Timeliness of advice
Positive stakeholder feedback
Accuracy of advice and information provided
Consistency of advise provided
Quality of contribution to projects / team meetings / HRBP / Group HRBP Mgr
Assigned project tasks delivered on time and to specification
Person Specification :
Experience of providing advice on a wide range of HR areas
Knowledge of up to date employment legislation
Ability to identify and compare risk against the commercial needs of the business
Ability to prioritise and be highly organised and driven
Exposure to working in a high pressured and forever changing environment
Ability to be assertive when dealing with controversial and complex issues
Excellent written and verbal communication skills
Maintain a high level of confidentiality
We have an exciting opportunity available for someone wanting to take their first steps into a new career.
The HR Administrator role ensures HR processes and activities are undertaken in an accurate and timely manner, whilst maintaining a first class service to your stakeholders.
Due to the nature of the role a high level of confidentiality must be sustained.
As the business needs to decisions based on the data input into the system, it is essential the HR Administration team has a strong focus on accuracy and quality of data.
You will have :
Strong organisation, auditing and administrative skills
Knowledge and experience of the production of accurate Management Information
Strong IT skills particularly in the use of spreadsheets and databases
Works well with others to create a team spirit and an enjoyable working environment
Demonstrates an ability to communicate effectively with & create trusting relationships with customers, suppliers, communities and each other
Delivers outstanding customer service by exceeding customer expectations
A high level of Commercial awareness
The ability to work to company standards and procedures
Demonstrates professionalism, honesty and integrity
Strong administration skills
Strong communication skills, written and numerical
Ability to prioritise and multi task
Ability to work accurately, with attention to detail
A high level of confidentiality
We offer an annual salary of £15,000 - £16,000 for the right candidate, along with a great working environment and excellent opportunities to progress, learn and develop.
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