Retail Team Member
COOK
Marlborough , UK
53d ago

REMARKABLE SERVICE

  • The customer is always more important than anything else you are doing. Period.
  • Create a friendly shop with a fun buzz, giving every customer a warm welcome.
  • Offer every customer a taster and use it as an opportunity to talk about our food.
  • Ask open questions and provide expert information about our food, as appropriate.
  • Share information with the customer on new products, what goes with what, side dishes, serving suggestions, garnishes and so on.
  • Keep yourself up to date with all our products, including how and where they are made. Understand what dishes suit which occasion be an expert
  • Use your knowledge to help customers plan menus or advise on catering for occasions. Talk to customers about upcoming offers, products and promotions
  • Be a whizz on the till. Pack customers bags quickly and carefully. Give a gracious goodbye.
  • Be thoughtful help carry bags to car, entertain children, offer another basket. Do whatever you think appropriate to help the customer have a good experience.
  • REMARKABLE BUSINESS

  • Know your shop targets and aim for them!
  • We are a food business make sure the shop always looks immaculate, clean and spotless.
  • Make sure stock is replenished and rotated, and the freezers are full.
  • Be a whizz on the till. Operate it efficiently and accurately. Use in store computer to record till data.
  • Understand the shop paperwork, necessary legal checks and their purpose.
  • Open up the shop. Close the shop and cash up.
  • Checking in deliveries and placing orders.
  • Ensuring paperwork is complete and accurate.
  • Assist with stock taking as required.
  • To follow the Health & Safety policy and to report anything which may affect team or customers wellbeing to the Manager immediately.
  • Look smart with apron, and name badge at all times.
  • REMARKABLE PEOPLE

  • Support your Shop Manager and Team members by being an active part of the team, being willing to contribute and roll your sleeves up, and work together to create a remarkable shop.
  • To complete all training in a timely manner.
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