Customer Onboarding Specialist
my builder
London
6d ago

MyBuilder.com helps homeowners find reliable tradespeople through the power of online reviews. We’re a market leader in the UK and part of IAC, a well known New York based internet group (Tripadvisor, Vimeo, Match.

com, Tinder, HomeAdvisor)

This is not a traditional sales role. We are not looking for the Wolves of Wall Street. We take pride in making a personal connection with our customers so we look for people who have impressive listening skills, a persuasive yet empathetic conversation manner and a natural ability to build trust.

Working as part of the wide customer support team, you will be dedicated to helping new and existing customers meet their business goals through the MyBuilder platform.

Our advisors make a real difference. The honest conversations they have positively impact the lives of our users. On any given day, they may be calling a recently approved builder to help them win work, or encouraging a sceptical kitchen fitter to engage with the service.

We focus on understanding our customer’s needs, matching them with the right opportunities and securing their loyalty - delivered with the very best customer service.

The ideal candidate will have :

  • A confident, engaging and persuasive telephone manner
  • An aptitude for technology and the ability to adapt to new systems and processes
  • A proven track record of success in a sales / service environment
  • A positive can-do approach to any given task
  • Effective closing skills
  • An understanding of the high level of productivity required to succeed
  • The ability to hit the ground running, quickly grasping the necessary product knowledge
  • We’re keen to meet people from all backgrounds, although we do look for some experience of working in a telesales, account management or an outbound customer service environment.

    You’ll be thrown in at the deep end early so you should be able to absorb a lot of information and use it to advise customers about the benefits of our service using plain English.

    Our customers are often busy so you’ll be expected to quickly identify opportunities in order to maximise results.

    We’re always looking for new ways of growing our trade network and our advisors are active in developing campaigns that really resonate with our customers.

    As part of a close-knit team, you’ll benefit from regular peer support and feedback to help you succeed and progress in your role at MyBuilder.

    Please note, this is not a commission-based role but you will be fed and watered in a lovely office located in the heart of Clerkenwell.

    We have a games room, a gym and a big open plan kitchen. We are a very friendly bunch with regular social events and activities.

    This is a great place to work, apply today and you could be the next person to join our world-class team.

    Why you’ll enjoy working at MyBuilder

    We’ll set you up with a shiny new Mac and a spacious workspace at our lovely Clerkenwell office. As part of a close-knit team, you’ll benefit from regular peer support and feedback to help you succeed and progress in your role at MyBuilder.

    Most importantly, you’ll be in great company, surrounded by a world class team on a mission to make the world a better place, one project at a time. We’ll also add :

  • Competitive salary
  • Company pension
  • Health Cash Plan
  • Group Life Assurance Scheme
  • Cycle to work scheme
  • Season ticket loan
  • 31 days holiday with an extra day for each year served (no cap)
  • Weekly and Monthly social events including 5aside Football, Film Club, Drinks & Dinners
  • Drinks on Friday at our all-hands company celebration meeting
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    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, or marital status.

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