Customer Experience Advisor
Cox Automotive
Leeds
4d ago

Hybrid - Leeds

We'd consider full time or part time hours for the right candidate.

About Us :

Manheim is the world’s largest automotive services company and, through its unparalleled range of products and services, drives every stage of the used vehicle lifecycle.

Manheim handles nearly 10 million used vehicles worldwide, facilitating transactions representing more than $50 billion in value.

The Client Services Team are accountable for delivery of Customer Service Excellence direct to our customers and various stakeholders to include Sales and Operations across the business via both written and verbal communication whilst ensuring full delivery of contractually agreed service level agreements are met.

Roles :

We're looking for a candidate that can provide a world class customer service experience through inbound / outbound calls and email.

Dealing with existing customer queries and setting up new buyers and vendor accounts.

The role encompasses elements of data entry and the secure handling of client information in line with the data protection act and business standards.

Skills :

  • Excellent Communication - Both verbal and written
  • Problem Solving Recognition, assessment and solution delivery
  • Competent in Microsoft Office, specifically Excel to analyse data to highlight trends and drive agreed actions
  • Previous experience in a desk based customer service environment
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