Head of People Operations
London, England
1m ago

We are a team on a mission, to put accessible and affordable healthcare in the hands of every person on earth. Our mission is bold and ambitious, and it’s one that’s shared by our team who shares our values, to dream big, build fast and be brilliant.

To achieve this, we’ve brought together one of the largest teams of scientists, clinicians, mathematicians and engineers to focus on combining the ever-growing computing power of machines, with the best medical expertise of humans, to create a comprehensive, immediate and personalized health service and make it universally available.

At Babylon our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare.

We’re only as good as our people. So, finding the best people is everything to us.We serve millions, but we choose our people one at a time Reporting to the People Director, the Head of People Operations will be a key member of Babylon's People Leadership team and will be responsible for Employee Experience in the UK.

This will include establishing, improving and embedding people processes and ways of working to make us a truly brilliant place to work.

You'll spend time on the following :

  • Leading and organising a team of eight direct reports to ensure that people, resources and processes are aligned with business needs and fit for purpose
  • Owning the Employee Experience throughout the employee lifecycle including onboarding, changes to terms and conditions and offboarding driving continual improvements
  • Owning the integrity of all data in People systems
  • Owning the reporting and analysis of people data
  • Maintaining clear workflow documentation for employee life cycle processes
  • Developing and implementing successful process, systems and policy improvements
  • Impeccable attention to detail, and proven track record of meeting deadlines
  • Working with HRBPs and legal on complex employee investigations
  • Providing support to colleagues on complex people matters, including hearings and appeals
  • Drafting correspondence, providing solutions based on current legislation
  • Providing clear interpretation of HR policy to line managers and employees on a wide range of subjects including discipline and grievance, performance and absence management
  • Supporting and coaching team members to facilitate knowledge and experience growth
  • Providing advice and guidance to managers and employees on all aspects of people management and the implementation of HR policies and procedures
  • We're excited about you if you have :

  • 5+ years' experience in People / HR Operations within a mix of start up and larger companies
  • A background in healthcare and / or tech would be highly advantageous
  • Proven track record in coaching a team and upskilling them to reach their potential
  • Strong change management capabilities
  • Experience managing operational activity at scale within SLAs
  • Previous experience managing the full employee lifecycle and a comprehensive understanding and experience in HR operation administration and practices
  • Impeccable attention to detail, and proven track record of meeting deadlines
  • Great organisational skills with the ability to thrive in a demanding environment whilst juggling multiple priorities
  • A highly motivated self-starter with a can-do attitude, even in the face of demanding deadlines whilst maintaining attention to detail
  • Great interpersonal skills, natural team player, who enjoys working collaboratively with colleagues but equally able to work on your own initiative
  • Discretion and an understanding of confidentiality
  • We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all Babylonians can progress their careers.

    We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

    At Babylon, we have Power of Diversity groups (PODs) to drive positive engagements that create and foster a diverse and inclusive environment and we seek to recruit, develop and retain the most talented people from a diverse pool of candidates.

    Our mission is to put an accessible and affordable health service in the hands of every person on earth. Diversity and inclusion play a key role in helping us bring this mission to life and create a true sense of belonging for all.

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