Costa Supervisor
Llanelli, GB
16d ago

Our Costa Supervisors take accountability for the day to day running of the Costa Store and in the Store Manager’s absence ensure that all tasks are completed to deliver great coffee to our guests.

Essential Skills

Enthusiasm to execute outstanding customer service

Friendly manner

Communicate confidently with customers

Flexible approach (ability to be multi skilled)

Willing to learn

Ability to work within a team and individually (dependant on volume of shift)


Reliable / Committed - delivery of shifts

Flexible / committed to be available for shifts

Ability to engage the team


To Lead the team on shift to deliver the best coffee experience to every guest

To manage the stock and order systems for food & consumables ensuring that the store has 100% supply of items for the customer

To ensure all cash & stock is kept secure and that all necessary action is taken to ensure the handover of stock & cash is done in a secure manner

To ensure the store is opened and closed-adhering to all Costa standards,policies & procedures

To ensure that all brand standards are delivered throughout the shift to ensure complete customer satisfaction-completing all relevant COSTAcheck, standards, food & health and safety checks and taking all necessary remedial action or escalating as required

To train & coach team members as required to support them in delivering their roles effectively

To communicate on a daily basis with the team, using the Model Day Shift Board

To undertake the role of Capo di Café as required

To deal with and resolve customer complaints in line with company policy / procedures

To monitor the Store KPI report and translate it into daily action as required

To support the Store manager in organising and delivering team meetings

To implement marketing updates and new POS as directed by the Store Manager

To complete team member one to ones as directed by the store manager

As directed by the Store manager-To execute all aspects of Right Person, Right Time ensuring the effective control of labour and that every team member is deployed in an appropriate manner

To perform all tasks as defined in the Barista & Barista Maestro’s Job Descriptions

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