Date : Jul 20, 2020
Location : Manchester, Greater Manchester, GB
Company : Bureau Veritas
Role Purpose :
Working with others in the mobile plant team to ensure all engineers are fully planned as per their utilization target and that work scheduled meet the clients SLA (Service Level Agreement)
All weekly reports are run to maximize efficiency within the mobile plant team.
Main Duties and Responsibilities :
Main point of contact for multiple Engineers and Mobile Contracts.
Run daily off-hire report and cancel activities in Siebel.
Create daily workloads using excel to be able to raise activities and plan work for engineers.
Be part of phone hunt group and responsible for dedicated region of engineers and depot locations.
Ensure mobile plant mailbox queries are answered with 24hrs.
Ensure all assets scheduled into an activity are competency checked and locked.
Ensure OOA’s for Nationwide, Sunbelt, VP, Plant Hire UK & Nixon and are allocated and locked to Engineers schedule by COB every Thursday.
Ensure all engineers receive weekly workload spreadsheet email by COB Thursday.
All depot visits / static sites to be scheduled and locked minimum of 8 weeks ahead.
Work effectively with Engineering Team Leaders and Regional Manager to ensure all KPI’s are met.
Accurately input data in Siebel and make adjustments as required.
Proactive approach to analysing data and putting forward recommendations for improvements.
All non-chargeable activities for holidays, sickness, training, medicals and technical support are scheduled in Siebel with time duration.
In advance of a planner holiday ensure all engineers are planned and any potential issues are covered in a handover with the other mobile planners.
Ensure any issues are escalated to the Planning Team Manager and Regional Manager within 24 hours.
Work with Engineering Team Leaders on urgent high priority jobs to move around engineers.
Covering holiday / sickness and ad-hoc duties of any other team members.
Ensure accurate scheduling of assets into activities.
Monitor all OOA’s are planned and inspected in line with SLA.
Key Performance Measures :
Work in line with the BV Core Values and Code of Ethics.
Compliance with people policies and common processes.
Effectiveness of Planning.
Accuracy in record keeping.
Effectiveness of communication and customer focus.
Authority & Decision making :
Responsible for all planning activities.
Work closely with Regional Manager and Team Leaders on exceptional jobs deemed urgent as they arise.
Experience & Skills Required :
Proficient in IT, excel and in-house systems such as Siebel.
Excellent organisation and planning skills.
Strong negotiation skills.
Good geographical awareness.
Customer service focus.
Effective communication skills.