About the role
It’s a great time to join The Very Group; Our award-winning customer care team are rewriting the rule book when it comes to brilliant customer service.
Harnessing the power of technology and insight to transform the customer service journey.
This role is critical; as we invest across the business Customer Service is a huge focus. The person will work with an incredibly diverse range of people and be a truly inspirational leader with the social confidence and charisma to develop highly productive stakeholder relationships.
We love what we do, and we know when we have great working relationships, we’re unbeatable. Passion and pride in your work and a natural desire to connect, collaborate and be the best in class is a must.
We’re looking for someone who is naturally proactive, will spot where and how to make things better and can galvanise people to make a change.
To be effective in your role you’ll need to have proven experience in a head of role with tangible and proven experience in change or transformation background.
You will be a natural leader with the ability to hold a digital and regulatory lens over yours and your teams work. You will have a real passion for people and be able to accept ambiguity and embrace change who accepts challenge and is also willing to challenge the status quo.
We would love for someone to join us who had lead Change / Transformation projects at a Head of level, particularly with a focus on contact centre / customer experience and who has a great understanding of the financial services industry.