Facilities Co-Ordinator - London
United Kingdom
3d ago

Key Responsibilities

  • To monitor all activities relating to the site(s), reporting and taking action as appropriate.
  • To comply with Health and Safety on site, maintaining records, using the Meridian system, and involvement with contractor management as appropriate.
  • To conduct meter readings within all required buildings.
  • To respond to requests for maintenance / technical assistance in person, via telephone and electronically.
  • To research questions and solutions using available information resources, advising the Building Manager / SFM the appropriate actions.
  • To identify and escalate situations requiring urgent attention.
  • Route issues and requests to the correct resource, track progress and document resolutions
  • To liaise with tenants and deal with any operational queries they might have.
  • To work in conjunction with the SFM ensuring a PPM and repair programme is in place.
  • To manage work programmes on site in conjunction with the LFM, acting as the liaison point for all parties involved.
  • To manage the P2P (Purchase to Pay) system and respond to any related queries or requests as appropriate.
  • To integrate financial data (such as quotations and purchase orders) with the specific maintenance tasks
  • Prepare activity reports and provide statistical data to the Building Manager to inform operational strategy.
  • Any other duties as directed by your Line Manager.
  • Person Specification / Requirements

  • Understand how the industry and stakeholders function, and the range of services available to clients
  • Constantly updating knowledge of legislation relating to property management
  • Develop an understanding of how to build and maintain client, supplier and customer relationships
  • Understanding of key issues to be noted on property inspections
  • Understand and use industry / specific IT applications
  • Understand the principles of service charges
  • Understand the principles of contract law
  • Understand how property is constructed and how plant works; working knowledge of fundamental building operations, relevant hard and soft services knowledge
  • Know and be able to apply legislation and policies relating to Health and Safety
  • Know and be able to apply legislation and policies relating to Environmental protection
  • Understand insurance relating to buildings and the FSA regulations
  • Understand and apply all procedures relating to work activities
  • Contributes to team business plan / strategy
  • Able to plan and manage own workload
  • Able to work as part of a team, supporting colleagues
  • Able to use IT software such as Word, Excel, and databases
  • Oriented towards providing excellence in customer services
  • Can demonstrate adaptability and attention to detail, with strong problem analysis and problem-solving skills
  • Willing to learn and expand the processes of the helpdesk function as the role progresses
  • Be able to communicate effectively verbally and in writing
  • Apply
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