Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-
chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 53,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
1. We are one Mitie : we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust : integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated.
We are proud to work for Mitie.
3. We go the extra mile : whether it’s keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger : we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights.
Everyone at Mitie has a voice and is treated as an equal.
5. Our customers’ business, is our business : we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.
Knowledge of relevant procedures
Level of customer Service
Health and safety awareness and knowledge
Job Objectives & Responsibilities
You will be expected, as an Security officer to show complete dedication to the role, you will be required to support with covering sites to a high level, there may be occasion where notice cannot be provided to cover last minute absence.
You will be responsible for various security requirements of the sites, and maintaining a good corporate image and high standards of professionalism.
To protect our customer’s property, people and / or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI’s) and any subsequent changes.
Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
To undertake additional training to ensure continuous self-development.
Management of access / egress control
Meeting and greeting all individuals who attend site
Conduct search duties at entry points
Conducting internal patrols, checking for signs of damage, vandalism, theft, flood
Communicating effectively with colleagues, client personnel and Mitie Management
Management of keys and passes issue and return
Dealing with fire alarm testing on an agreed basis
Testing of other emergency systems; panic alarms, lift alarms, disabled toilet alarms
Production and submission of incident reports
Keeping records of site activity through the Daily Occurrence Book
Locking / Unlocking site
Any other requests as communicated by MITIE and as agreed with client personnel
To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI’s).
Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
Comply with legal obligations and safety requirements of the role.
Follow instructions and procedures appropriately without unnecessarily challenging authority
Work in a systematic, methodology and orderly way.
Fully and satisfactorily complete all required competency training.
To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
Use common sense and initiative by immediately involving others if a situation appears to become threatening.
To maintain professional conduct in the face of difficult situations and challenging customers
Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
Keep to schedules and demonstrate commitment to Mitie and the Client.
To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI’s).
To call emergency services and Communication Centre to report all incidents.
To be considered for this role you will :
Have excellent timekeeping and attendance.
Have excellent communication skills both verbal and written.
Have a positive outlook.
Be proactive and willing to help.
Flexible in terms of hours and locations.
MUST be Fully flexible to cover days, nights, weekends & bank holidays.
Able to be vetted for previous period of 5 years or since leaving compulsory education.
Team Player .
Hold a valid SIA Licence.
Smart, customer focused and well-groomed.
Approachable and fair person, and confident to act in difficult situations.