An extremely successful international law firm, with a fully dedicated office based in Central Bristol only a stone's throw from Temple Meads & on all major bus routes are looking for Administration Team Leader for the Claims Handling department.
The Team Leader role involves working closely with the Head of Claims, and will be responsible for delivering a high quality, technology based, efficient business process administration support service to the Claims Handling Department.
You will be working Monday - Friday, Full Time Hours 09.30 - 5.30 pm & receive a salary circa £24,000 - £32,000 depending on experience + amazing benefits listed below.
The client offer amazing benefits; stylish offices, life assurance, income protection, group personal pension, childcare vouchers, season ticket loan (travel), mortgage advice, private medical insurance, ride2work, gym flex and holiday flex among others!
You will be productively managing and supporting a team to ensure that there is an efficient and constant delivery of service.
You will be responsible for building and shaping the team for the future, embedding principles of lean and efficient working, and establishing the culture, values and behaviours that make for an attractive and varied legal career.
Main duties :
Responsibility for the work flow management and quality control of all business administration processes in the Claims Handling Department.
Overall responsibility for the accuracy and maintenance of Management Information and bordereaux reporting requirements both internally and externally.
Understanding the client Service Level Agreements and the Key Performance Indicators requirements of the Claims Handling Department.
Training and supervising the work of the team administrators to ensure quality and accuracy across the full range of services provided.
Line management responsibility for the administration team including performance coaching, training, one to one meetings, support and development of team members.
Working with HR to take responsibility for recruitment in the administration team.
Liaising with external and internal third parties where appropriate including HR, finance, Insurers and brokers.
Ensuring the timely production of bordereaux, Key Performance Indicators, Conduct and Complaints reports, Claims Summaries and any other ad hoc reports that may be requested.
Production of internal Management Information reports in order to measure accuracy and maintenance of Claims Handling data.
Responsibility for preparing for external client audits, including audit planning, attending meetings, managing the transfer of files onto an external platform and liaising with clients, auditors and Client Services throughout the process.
Responsibility for monitoring performance, productivity and accuracy of the administration team.
Creating and maintaining up-to-date Claims Handling Administration Process Manuals utilising appropriate version control.
Implementing agreed change processes as needed to deliver continual service improvements.
Contribute proactively to new service development when on boarding new clients / schemes to ensure a seamless transition and the ongoing development of systems and processes, as required.
Familiarity with case management systems and a sound understanding of the use of technology driven processes.
Key Skills & Qualifications
The ideal candidate will be qualified of very experienced with working in business administration, and have success with previous line / team management as well as the ability to motivate others.
Someone with strong written and verbal skills, able to provide excellent customer service, strong decision making skills, able to work flexibly and adapt plans if needed.
Previous experience of working with a case management system and a good understanding of working within a regulated environment is highly desirable.
If interested then please apply or send your CV to
We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep your CV on file and be in touch when other suitable positions become available.