Nov 19, 2019, 6 : 59 : 00 PM
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.
We need you to help us do this.
Why this role matters
This role contributes towards delivery of the EE Base and Customer Value Management (CVM) plan by developing, implementing and evaluating commercial management activities that increase customer retention and lifetime value.
customer investment levels; lifetime value analysis and optimisation; digital enablers; and segment moves.
What you'll be doing
Ensuring adherence to investment limits
Influence channel commission to drive the correct behaviour to achieve EE trading objectives
Contribute to business cases for projects and programmes to achieve EE trading aims
Accountable for identification of issues which could impact channel P&L, driving solutions for improvement through SME teams
Develop and sustain a thorough understanding of relevant markets including competitors, consumers, government, regulatory and other interested parties
Accountable for financial analysis providing additional interpretation of base and financial data to enable base growth through Retentions and Loyalty
Responsible for contributing to the weekly performance of increasing customer value and reducing churn
Responsible for the collaboration with Retail, Consumer PAYM Marketing, Brand, Devices and SME Marketing to ensure churn risks are mitigated
We'll also need to see these on your CV
Value management experience
Proven ability to deliver revenue and profit growth initiatives
Strong written and verbal communication
Outstanding commercial acumen
Initiative and analytical capability to identify issues and drive solutions
Excellent negotiation skills - influencing stakeholders to ensure delivery of objectives
Why choose us?
At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people whether that’s friends, family, businesses or communities.
Working here, you’ll receive an attractive salary and a range of competitive benefits, but more than that you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include :
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.
That’s why we welcome applications from all parts of the community.