Retention Product Genius
Peter Vardy
Aberdeen, United Kingdom
3d ago

Retention Product Genius Jaguar Land Rover Aberdeen £18,000 + OTE £22,000 40 Hour week over 5 days

At Peter Vardy we recognise the importance of providing a World Class guest experience and of retaining our guests (the name we use for customers) to the business through positive outbound contact which is disciplined, carefully planned and managed end to end.

In this role, you will be part of a small team responsible for making outbound contacts with guests following on from targeted marketing campaigns or to discuss next steps relating to their ongoing finance agreements.

This can include creating and sending video’s, communicating over the phone or using virtual meeting platforms. The objective of these communications is to sell cars remotely, secure appointments for branch visits or at least to agree positive next contact with the guest.

The Manager and Assistant Manager handle the more complex queries and transactions - with the Product Genius providing support and information.

You will need a confident telephone manner that is warm and friendly. You will be confident using virtual meeting platforms and explaining their use to others in a simple and straightforward manner.

You will have a positive disposition with a genuine desire to help people. Equally, you will be sufficiently resilient to cope with objections and rejection a fundamental part of any job involving outbound contact making.

You may have a background in call centre operations, finance / banking or automotive and will embrace the responsibility of working in a highly compliant sector - as this role is underpinned by both GDPR and FCA / TCF legislation.

  • 10 competencies our ideal candidate will have;
  • Personal Organisation
  • Highly disciplined approach, planning and organising their work efficiently

  • Positivity
  • Has a positive disposition with a genuine desire to help people

  • Communication skills
  • Has a warm and friendly telephone manner which encourages engagement. Confident using virtual meeting platforms and simply explaining their use to others

  • Performance Driven .
  • Works hard to meet or exceed performance objectives dials, connections and self-generated virtual or physical appointment making.

    Welcomes feedback and support to optimise performance

  • Resilient .
  • Resilient to cope with objections and rejection a fundamental part of any job involving outbound call making

  • Guest Focus .
  • Ensures the highest level of guest satisfaction is delivered

  • Relationship building .
  • Builds warm and friendly rapport with guests

  • Professional team working
  • Develops supportive, productive relationships with partners in the business

  • Digital focus / computer literacy
  • Conversant with the use of some digital tools / platforms (including those supporting virtual meetings) and basic computer programmes and keen to learn about new ones.

  • Compliance Focus
  • Understands the importance of compliance with legislation typically GDPR, FCA / TCF and meeting manufacturer standards. Diligently follows training and company guidelines to ensure compliance is met.

    What you will get in return you will get

  • Industry leading compensation package-
  • Contributory pension scheme
  • 32 days holiday
  • Award winning In-house and manufacturer training
  • Great career development opportunities
  • If you are interested in joining the most progressive team in the motor industry, please apply today.

    Peter Vardy is an equal opportunities employer. Everyone is welcome here, as long as you have the drive and passion to succeed, then we would love to hear from you.

    Please note : due to a high level of applications only successful candidates will be contacted.


    Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form