Posting Date Sep 03, 2021
Job Number 21097526
Job Category Rooms & Guest Services Operations
Location London Marriott Hotel Park Lane, 140 Park Lane, London, London, United Kingdom VIEW ON MAP
Brand Marriott Hotels Resorts
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels , Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.
With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Start Your Journey With Us as a Luggage Porter at London Marriott Park lane
This 5-star hotel is situated in the centre of London's West End, on the corner of Oxford Street and Park Lane. Overlooking Hyde Park and once a stately apartment building, the London Marriott Hotel Park Lane is close to all of the city's most famous attractions, theatres and shops.
Marble Arch London Underground Station is just metres away and offers easy access to any part of the city.
We are part of Marriott International, the world's leading, award winning, hospitality company with more than 6,700 properties across 130 countries and territories worldwide.
We are now recruiting for an experienced Luggage Porter to join our five star, luxurious hotel. Work alongside a fantastic team and enjoy a world where career progression opportunities and world class training are available to you.
Greet and escort guests to rooms. Open doors and assist guests / visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities.
Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
Transport guest luggage to and from guest rooms and / or designated bell area. Assist with luggage storage and retrieval.
Assist guests / visitors in and out of vehicles, including assisting guests with loading / unloading luggage. Supply guests with directions.
Arrange transportation (e.g., taxi cab, shuttle bus, limousine / sedan service) for guests / visitors, and record advance transportation request as needed.
Communicate parking procedures to guests / visitors.
Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises.
Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information.
Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.
g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and / or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
Why Work for us as Lugage Porter
In addition to the benefits you would expect being part of a brand of our calibre , you will also be offered :
The sky is your limit here.
You’re welcome here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.