Customer Support Co-ordinator
FirstPort Ltd
Luton
4h ago
source : PropertyWeek4Jobs

About You

You have a passion for helping people and for being the solution that they need. You enjoy working in a busy, and demanding environment, where you are able to partner with a number of key departments.

You have a high attention to detail, and are able to provide accurate and reliable information whilst being confident working with various MS packages as well as social media platforms and can use different systems simultaneously to enable you to work quickly and efficiently.

Your desire to be customer orientated means you are focused on improving service levels, and are able to engage and establish rapport with customers by using your excellent communication skills.

About Us

FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples' home.

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients.

They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

  • Take inbound customer calls and correspondence in line with department service targets and taking a First Time Fix approach to provide timely resolution
  • To actively promote business service offerings and alternative solutions to customers where appropriate
  • To ensure written communication is processed and responses issued in accordance with targets set by the Customer Support Management Team
  • Closely liaise with relevant Property Managers in order to ensure issues are resolved promptly and courteous and helpful responses are provided to customers and colleagues on an ongoing basis.
  • Raise maintenance orders and liaise with contractors as appropriate in relation to work required on a development
  • Ensure all systems are updated accurately and regularly inclusive of any relevant documentation to be saved within the appr
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