Programme Manager
Serco Group Plc
Cambridgeshire, United Kingdom
6d ago

At Serco, not only is the nature of the work wedo important, everyone has an important roleto play, from caring for vulnerable people tomanaging complex public services.

We are a team of 50,000 people responsiblefor delivering essential public services aroundthe world in areas including defence, transport,justice, immigration, healthcare and citizenservices.

We are innovators, committed toredesigning and improving public servicesfor the benefit of everyone.

Job Title : Location : UK Flexible

Location : UK Flexible

Competitive salary plus up to 20% bonus, £4,200 car allowance, 10% matched pension, partner private medical cover and 2x annual salary in life assurance.

About the role

We are looking for a Programme manager due to increase demand for programme management resource across the UK&E business.

This role is part of a team of programme managers, within the Serco’s UK & Europe Programme & Projects Team, who are assigned to support a range programmes across the UK & Europe division.

We are looking for an individual who can be highly mobile with the need for regional and potential European travel.

  • Assignments include;
  • Support to bids in developing and articulating Serco’s response to transition and transformation requirements.
  • Mobilising and transitioning new contract wins ensuring low risk and successful service commencement.
  • In life transformation of existing Serco contracts.
  • Exiting end-of-life contracts.
  • Leading large scale programmes across Serco.
  • Coaching more junior members of the Projects and Programmes Team.
  • Managing programmes to agreed quality, cost and time metrics and within the agreed project framework.
  • Supporting the development of the tools and frameworks used by the Projects and Programmes Team.
  • Internal and external stakeholder management and leading high-impact business change Programmes are likely to be complex and cover a broad range of services and stakeholders.
  • Delivery of value to our customers (internal and external) through excellence in programme management capability.
  • Delivery of programme benefits to cost, quality and time.
  • Programme resource management.
  • Promote a culture of continual improvement.
  • About you

  • Delivered value to the customer (internal & external) through the development of programme excellence.
  • Experiencing of developing / enhancing and embedding programme management approaches, methodologies, assurance & governance and tools to achieve best practice for the environment ideally in a service environment.
  • Managed complex business change in back office and front line operations.
  • Experience of leading and developing the professional & personal capabilities of a delivery focused team.
  • Collaborative, influencer and the ability to communicate and engage with wide range of stakeholders including senior executive leaders.
  • Experience of working in a high pressure environment and delivering to demanding timescales.Knowledge of a range of programme management methodologies / approaches.
  • Knowledge of bidding, mobilisations, transitions and transformation.Knowledge of different business functions / disciplines (i.
  • e. finance and commercial, operations, safety, risk, HR, operational excellence, IT, sales, marketing and communications) and comfortable working in a complex environment.

  • Advanced MS Office Skills, including Project, Word, Visio, Excel and PowerPoint.
  • Qualifications & Certifications

  • Educated to degree level (or equivalent experience).
  • Programme Management certification.
  • Evidence of relevant and up-to-date CPD.
  • SC Security Cleared or able to obtain.
  • About us

    Serco specialise in the delivery of essential public services, with over 50,000 people working in defence, transport, justice, immigration, healthcare and other citizen services.

    Our broad cross sector and international experience means we can transfer emerging best practice, share new service innovations and improve the performance of the public services we manage.

    A strong public sector ethos runs through our organisation which is why you will always find our people are motivated to make a positive difference.

    We constantly evaluate our performance and the efficiency of our operations, as well as the outcomes we achieve for citizens.


    We are looking for experienced, dynamic and customer facing Programme Managers who can work closely with the business and add real value to the Serco proposition.

    On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement.

    We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward.

    Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

    For help with your application please contact 0345 010 4000.

  • Google Chrome is the preferred browser to access Serco careers website*
  • Apply
    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form