Contract Support Administrator
Integral UK
West Bromwich, United Kingdom
6d ago

Main Duties and Responsibilities

Good Receipt

  • Progress GRN of Materials within KPI's
  • Progress GRN of Vendors within KPI's
  • Quotations

  • Produce quotations for authorised in client formats & Systems
  • Supply quotation for approval to Sector Teams for approval
  • Send the quotations to clients
  • Compliance Administration

  • Help manage an accurate online filing system for statutory certification
  • Uploading of all Certification & Service sheets into Internal & External systems
  • Updating, uploading and checking of the client's online systems
  • Assist with generating reports for submission to client
  • Work with Technical lead to ensure the quality of certification
  • Ensuring all relevant paperwork is documented and statutory compliance is achieved
  • Contract Support

  • Provide adhoc support to the Account management team
  • Support the Access to Work Protocol
  • Support the RAM's Protocol
  • Client Account Specific Reports eg Data Requests, Site Log Books & Client Reports
  • Behaviour & Conduct

  • Utilise all tools provided to your advantage in support in you duties
  • Work with a right first-time philosophy in all aspects of work in line with Integrals policies and procedures.
  • Complete any other reasonable requests from the management team
  • Keep up to date with the latest information regarding, systems, processes, policies, contracts and service level expectations in line
  • with SLAs.

  • Take ownership through to resolution when dealing with new and existing work orders as per company process
  • Open, close, monitor, chase and be proactive with all work that you are dealing with
  • Ensure where appropriate client systems are kept up to date in a compliant manner
  • Understand and allocate appropriate workforce solutions to relating to facilities management.
  • Make proactive outbound phone calls to engineers / suppliers / clients to ensure service levels are met in line with customer and company
  • agreements

  • Take responsibility for own performance and development by completing 121 documentation and delivering against agreed
  • actions / KPI's.

  • Work closely with your manager by taking part in coaching and development sessions to enhance your own performance
  • Assist with generating reports for submission to client
  • Keep sensitive information private & confidential
  • Work with a right philosophy in all aspects of work in line with Integrals policies and procedures.
  • Handle and where appropriate escalate complaints in line with company process in a timely manner
  • Work within own authority limits and escalate areas of concern / inefficiency in process of service as appropriate ensuring correct sign off.
  • Act as a role model when upskilling new members of the team to provide them with the benefit of your experience This job description provides a general outline of duties and responsibilities.
  • Such duties may vary from time to time without changing the general character of the post.

    Essential

    Qualifications / Experience

  • Adaptable and flexible approach to work requirements, willing to accept change.
  • Ability to communicate professionally in a clear and accurate manner with a wide range of external and internal customers.
  • Excellent inter-personal and customer service skills.
  • Able to make effective decisions quickly.
  • Ability to multitask and practise workload.
  • Ability to adapt to changes in volume, patterns and priority levels.
  • Ability to remain calm and control own emotions in order to find appropriate resolution when handling conflict.
  • Experience of MS Office in particular Word, Excel, Power Point and Outlook.
  • Experience of working on client management systems
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