ServiceNow Business Analyst - Assistant Manager
Sheffield, GB
4d ago

The Role

The Business Analyst is a key member of the ServiceNow project delivery team and is responsible for defining and managing the business requirements for ServiceNow solutions for our clients.

You will demonstrate deep understanding of the business / functional requirements and a foundational knowledge of ServiceNow to effectively convey the message from project stakeholders to solution architects and developers.

The role will support both pre-sales and delivery, helping KPMG to design and implement solutions based on the ServiceNow platform.

Key aspects of the role are :

Support the technical delivery of transformation projects based on the ServiceNow platform.

Manage both onshore and offshore resources, and be responsible for the key elements of Design, Build, Test and Implementation activities.

Fulfil SCRUM master role as part of an Agile delivery methodology.

Ensuring traceability mapping of business requirements through the project lifecycle.

Translating and simplifying requirements for technical developers through user stories.

Drive the design and review of test cases, including the use of automated testing framework.

Build role specific training material for the configured functionality.

Provide technical input into the sales cycle including solutioning, estimating, creating and presenting client proposals.

This will include opportunities in ITSM, ITOM, SecOps, GRC, HR, and CSM

Provide guidance to junior programme resources and assist in growing and strengthening the practice capability as a whole.

Help to develop KPMG's service offerings underpinned by the ServiceNow platform, working with cross functional teams both within the UK and globally.

The Person

Preferred experience :

Consulting / professional services experience

2+ years business analysis experience in technology enabled service management transformations (ServiceNow preferred but any complimentary technology also considered e.g. HPSM / Remedy)

2+ years experience of working with Agile SDLC methodologies

Business Analyst certification e.g. IIBA, BCS

ITIL Foundation certification (V3 or V4 preferred)

ServiceNow Certified System Administrator

SCRUM Master certification

Pre-sales experience for ServiceNow solutions including responses to RFIs, RFPs and client facing presentations

Experience of leading offshore development teams

Experience of ServiceNow products e.g. ITSM, SecOps, ITOM, HR, CSM, GRC

The ability to build relationships with clients and team members to enhance the reputation of KPMG as an advisor of choice

Exceptional organisational skills able to work without supervision

Ability to work in a fast-paced environment with rapidly changing priorities on multiple projects and initiatives

Can communicate with impact, in a way that is open, honest, consistent and clear to influence and align stakeholders around a proposed approach

Influencer and team player, used to managing stakeholders in demanding time-critical situations.

Strong drive and resilience to overcome challenges or setbacks to achieve your goals

Passionate about areas of expertise, managing your own development by learning continuously from experience and seeking out development opportunities

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