We're advertising for future vacancies. This means we do not have a current vacancy, however it is likely we will in the not too distant future.
If you are interested in working for Brandwatch's Customer Success Team, please submit an application. We may not get back to you straight away but we do monitor applications.
When a position does become available we will review and be in touch.
Thanks for your interest!
Brandwatch is the world’s pioneering digital consumer intelligence suite, helping over 2,000 of the world’s most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.
The company has made three acquisitions to date : PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities.
Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.
Brandwatch has offices around the globe including Brighton, Boston, New York, London, Berlin, Stuttgart, Paris, Madrid, Sydney and Singapore.
At the core of our business is the global customer success team. 100+ people across 10 offices, all working towards one mission - Make Every Customer Successful’.
Our mantra is what drives us to ensure that all of Brandwatch’s customers get the very best out of our technology. In the ever changing world of social data, we are constantly called upon to help our customers leverage insights to inform business decisions.
We build an understanding of our customer’s businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business.
As a Customer Success Manager in our Emerging segment, you will have an overall responsibility for managing and growing this segment across a diverse set of customer brands.
Your role is to build and maintain healthy relationships within your assigned accounts that enable you to drive strong product adoption, exceed business / campaign objectives and identify and sell-in intelligent commercial solutions, resulting in new and increased subscription revenue, whilst maintaining Brandwatch’s positive reputation.
Key to this role is the ability to articulate value, inspire, and sell the future of Brandwatch.
The ideal candidate will have previous experience working with, selling to and managing customer expectations.
Icing on the cake
Success will be measured on
What we offer :
Benefits : We offer a range of benefits including; bike to work scheme, pension contribution and discounted gym memberships.
Culture : Brandwatch is a place where the lines between work and fun are blurred. As a growing international company, with 10 offices across the globe, communication is key to ensure everyone’s voices are heard, and helps us maintain our flat structure.
We listen and learn. We develop our staff. We care about everything, and above all we support each other.
Remote and Flexible Working : We believe that our success is tied to allowing people to do their best work. Whether you do your best work fully remote, within one of our offices, or a combination of the two, we have all the tools and resources available to make your individual and collaborative work possible.
As we are all currently remote, we have a Social team who continue to engage the company in lots of diverse and fun activities company wide.
Feel reassured that we’ll make your onboarding experience with us as personable as possible.