Service Advisor - SEAT - Cambridge
Marshall Motor Group
Cambridge
2d ago

Join a Great Place to Work® and use your customer service skills to help keep our customers on the road

The Role

Marshall Motor Group are currently recruiting for a Service Advisor to join our SEAT dealership in Cambridge. Working as part of a team and reporting to the Service Manager, this role offers you the opportunity to use your customer service and administration skills to keep our service department running smoothly.

Responsibilities

  • Assist customers with arranging vehicle servicing appointments
  • Manage courtesy car bookings
  • Ensure the customer database is updated and accurate based on service activity
  • Contribute to a department marketing strategy to promote all products and services
  • Plan ahead and manage time effectively to ensure all tasks are achieved
  • Greet customers and visitors promptly, courteously and professionally
  • Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
  • Maximise service department profitability through the use of professional sales techniques
  • Maximising customer awareness of all available workshop services
  • Required Skills and Experience

    Ideally you would have some experience in a similar Service Advisor role in a franchised dealership, although we will consider individuals with other customer service and administration experience.

    In addition to your experience, you will demonstrate the following :

  • Outstanding communication and customer service skills
  • Excellent organisation and time management skills with the ability to work to deadlines
  • Intermediate IT skills with the ability to learn new systems quickly
  • A commitment to the Marshall Values of People, Customers, Integrity and Innovation
  • The Company

    Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do.

  • Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces , we have approximately 4,000 colleagues and a turnover of over £2billion;
  • we are still growing! Benefits available to our colleagues in addition to generous salary packages include :

  • Colleague discounts on new and used vehicles, parts and servicing
  • MAVTA reward and recognition awards
  • £600 Colleague Referral Bonus
  • Marshall Rewards discount shopping portal
  • Life assurance at no cost to you
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