Engagement Manager
Coupa
Newbury, UK
1d ago

Responsibilities :

  • Help customers focus on their goals and drive the implementation towards a successful, on-time implementation.
  • Forge strong partnerships with customers and colleagues.
  • Lead all aspects (or agreed aspects when working with our partners) of an implementation and complete all Coupa configuration components (from Coupa system setup to supplier enablement).
  • Engage customers in enlightened business need discussions versus feature / function basics.
  • Provide technical and functional expertise to customers during the implementation process.
  • Provide strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa solution and its fit to a customer’s business need.
  • Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs.
  • Share relevant prior experiences and procurement domain expertise with customers and colleagues.
  • Provide assistance to colleagues where needed.
  • Liaise with internal functions regarding development direction of Coupa software based on Customer requirements
  • Report internally on project progress and manage stakeholders and escalations whether they be internal or external accordingly.
  • Work well in both individual and team settings both on and off client site.
  • Provide Coupa platform demonstrations and various trainings as needed
  • Requirements :

  • 7-10 years’ experience in systems applications consulting and / or Project Management, either internally via an IT organisation or externally with a consulting firm or software provider with strong written and verbal communication skills.
  • Strong Procurement domain functional knowledge based.
  • A can do’ attitude to work that needs to get done as part of a high-growth company and all the dynamics involved.
  • Driven individual with analytical approach and high degree of :
  • Personal organisation and motivation in a fast-paced and passionate environment.
  • Strong customer and partner management skills able to hold a course despite challenging circumstances.
  • Proactive stakeholder and escalation management.
  • Proactivity towards problem resolution, focused on positive outcomes and rapid project to go-live deployments.
  • Experience of eProcurement, AP and / or Expense Management.
  • Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software.
  • Previous senior consulting experience with the following applications is a solid predictor of success : Ariba, Concur, NetSuite, Basware, OB10, , Workday, Great Plains, ACT, Oracle, or SAP.
  • Additional language capabilities useful
  • Candidates should be based within the UK or Sweden
  • Travel : typically up to 50% between home base and customer site at busy periods during Project delivery.
  • At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today’s dynamic businesses.

    It’s our people who make it happen, and we strive to attract and retain the best in every discipline.We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, a 401(k) match, a flexible work environment, no limit vacations for exempt employees, non-

    exempt employees are on an accrual basis for PTO, catered lunches And much more!As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

    Please be advised, inquiries or resumes from recruiters will not be accepted.

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