Digital Service, Call Center Product Owner (Remote Role)
Cytiva
York, United Kingdom
1m ago

Be part of something altogether life-changing.

Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health.

Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other, our customers, and their patients.

With associates across 40 countries, Cytiva is a place where every day is a learning opportunity so you can grow your career and expand your skills in the long term.

Cytiva is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

What you’ll do

  • Responsible for driving the Service Digital portfolio for call center operations, including dispatch, quoting process and remote support workstreams for Global Services business
  • Capture global business requirements, utilizing industry knowledge and best practices and translating global requirements into user stories, acceptance criteria and grooming with IT department
  • Develop strategic roadmaps, identifying or evaluating potential solutions that could support the business processes
  • Work with an international cross-functional team of content professionals, designers, testers and others to ensure development is executed and aligned with strategy and product roadmap
  • Manage testing activities for portfolio including test script review, approvals, test plan scenarios and postproduction defect resolution
  • Apply DBS (Danaher Business System) principles and standard methodologies to drive growth
  • Scan the external market for digital tool development and capabilities to the team for adoption
  • Who you are

  • Bachelor’s Degree in Business Administration or related field. MBA preferred.
  • 5+ years of professional experience in service operations, digital platforms or improving business processes
  • Teamwork lead global team(s) of Cytiva Associates from multiple fields and / or companies
  • Proven track record to build organization / team and experience in influencing others to action on key initiatives at all levels in the organization
  • Experience in project management, functional knowledge of SFDC and Service Max or CRM digital tools
  • Effective in-person and virtual communicator across functions and geographies with an ability to implement dynamic, participant-centered meetings with strong group facilitation skills to drive outcomes
  • Results-oriented with ability to balance multiple projects in parallel
  • Knowledgeable of project management and / or program management
  • When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win.

    As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

    Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we’ll empower you to push the boundaries of what’s possible.

    We help you realize your life’s potential with a competitive benefits package. At Danaher, we provide a suite of benefits to support your physical, financial, and emotional wellbeing.

    Speak with your recruiter or hiring manager to learn more about country-specific offerings.

    Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 202-419-7762 or e-mail applyassistance danaher.

    com to request accommodation.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

    LI-Remote

    When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win.

    As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful tools and the stability of a tested organization.

    Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

    We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

    Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

    The EEO posters are available .

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

    Please contact us at 202.419.7762 or to request accommodation.

    If you’ve ever wondered what’s within you, there’s no better time to find out.

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