The Business Applications Manager has a responsibility to deliver, maintain and support a range of applications from smaller niche business specific solutions to multi discipline applications such as Retail / CRM / E-
Commerce based initiatives or Back-Office.
Lead and deliver the Business Applications operational support and enhancements, to improve internal and external client experience through analysis, review and change to IT processes and services.
Engage with the Head of IT and the wider business to manage the large and dynamic pipeline of solutions delivered to multiple stakeholder groups -
business, clients & IT stakeholders
Take ownership and responsibility of key IT applications that are supported by the Business including the support and upgrade roadmap
Stay abreast of platform enhancements and in new technologies and assist in the assessment of the suitability of these solutions ensuring they are aligned to our environment and business strategy
Ensure that the business applications adhere to our standards including project methodology, environmental controls and testing strategies
Work with the relevant third party teams to support the development and continuous improvement of :
Application and data architectures that are aligned to the business strategies and direction
The delivery of solutions that fit within IT architectures and meet business purpose
Manage external vendors to strict SLAs and be vigorous in dealing with any issues
Manage the operational issues supporting the IT solutions deployed ensuring appropriate responsibilities are managed effectively including the support responsibilities of our third parties.
Motivate and foster creativity, communication and team working within the IT department and wider organisation
Contribute to the continuous improvement by challenging what can be improved upon and promoting efficiencies
Prepare budget and manage the expenditure against all projects
What you need to have :
You are graduated with a University degree, a Master engineering diploma or an equivalent diploma. You have at least 3 years of working experience in an IT department.
You have developed a good knowledge of the Project management methodologies. You have a real experience in Retail, CRM omni canal & Digital.
The knowledge of the Perfumes & Cosmetics is a real asset.
What we need to see in you :
As a team player, you are willing to learn. Committed and open minded, you interact well with people and are dedicated to our internal clients to maintain effective relationships.
You can effectively cope with change and comfortably handle risk and uncertainty. Respectively, you work in an organized and structure manner and use rigorous logic and methods to solve difficult problems with effective solutions.
Results oriented, you constantly search to exceed goals successfully. Your excellent negotiation skills allow you to perform in your daily activities.
Finally, you are creative and you come up with many new and unique ideas.