Tax Resource Manager Compliance Services
PwC
Manchester
3d ago

Line of Service

Internal Firm Services

Specialism

IFS - Internal Firm Services - Other

Manager

Job Description & Summary

To enable us to deliver our strategy, we want to attract Resource Managers

from varying backgrounds and industries who have experience :

Day to day deployment of staff to projects / assignments balancing the

needs of the business with the needs of the individuals

Encouraging the take up of secondments and & cycles of experience to

our people

Improving agility by utilising people in our growth / strategic priority

areas both within your immediate area and across the firm as a whole

Producing, using and analysing information to make resourcing

decisions and recommendations

Build relationships within the business unit and the wider resourcing

function to enable greater effectiveness in providing solutions for

resourcing demands

Somebody who has the ability to effectively manage resource officers

This is an exciting time for Resource Management as we build on the

professionalism of our people and work closely with the business to develop

and implement PwC business and people strategy. PwC's Resource

Management (RM) team has been centralised to assist the firm in being more

agile and providing the right people on the right projects at the right time.

This role will be based in our Birmingham or Manchester office. You will have

operational oversight of the deployment for 500+ staff within the Tax

Compliance Services team and will have 1 resource officer to line manage

whilst working closely with another CS resource Manager. Compliance

services is a high volume & high-pressured team, the suitable candidate will

have experience in managing a large volume of work.

Essential skills and experience

Technical Expertise :

Deployment and Manpower Planning

Main point of contact for assigned portfolio, delivering the day to day

deployment requirements

Managing resourcing conflicts and priorities

Understand the implication of profitability, engagement, agility and

retention goals and the impact on resourcing decisions

Ability to learn new deployment systems quickly and implement into the

business

Knowledge and Skills :

Relationship Skills including communicating and Influencing

Build relationships with those being deployed as well as those

requesting resources

Consult and enquire with stakeholders to understand their needs and

wants.

Respond with empathy and understanding to enhance relationships

Take an active role in resource management projects and initiatives

Strategy and Change Management

Understand the Business Unit, resource management firm-wide

strategy and work to support these

Understand the pipeline opportunities to enable appropriate

decisions about available resources

Stakeholder Management

Build relationships with stakeholders to become a trusted advisor

and point of contact on resourcing matters

Actively manage expectations and escalate where necessary

Commercial Acumen and Financial Management

Understand the financial implications of the resourcing decisions

made

Understand the business unit needs and priorities for resourcing

Produce and analyse Management information to make

recommendations and decisions

Team and Personal Development

Actively seek and identify opportunities for development

Give and receive constructive feedback to improve performance

Draw on resources across the business unit and resource

management as appropriate

Ideally some commitment to previous positions in terms of

timescales

Is motivated and is a self-starter / can work fairly independently

Communicate effectively (written and verbal)

Manage conflicting deadlines and priorities

Pro-active approach in a highly face paced & high volume

environment

Ability to think creatively when resourcing projects

Understand and analyse information to support decision making

Deliver quality outputs whilst under pressure

Multi-task

Use technology and established tools effectively

Building relationships quickly and having the ability to report

emotional intelligence to the resourcing senior manager

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