A Casual Room Attendant is responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience while managing guest requests in a timely manner.
What will I be doing?
As a Casual Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience.
A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards :
Clean guest bedrooms and bathrooms
Vacuum rooms and corridors
Change and replenish bed linen, towels and guest amenities in line with company guidelines
Undertake regular deep cleaning tasks
Restock and maintain trolley on daily basis
Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
Be environmentally aware
Dispose of waste accordingly
Manage guest requests in a timely and efficient manner
Comply with hotel security, fire regulations and all health and safety legislation
Carry out lost property procedures
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?
A Casual Room Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Ability to work on their own or in teams
Flexible and reliable
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Experience in a similar position