Commercial Manager - Fibre Contracts
BT Group
London, United Kingdom
15h ago

purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.

We need you to help us do this.

Why this role matters

  • The Customer, Commercial & Propositions business unit are responsible designing and delivering compelling products and propositions our communication providers want to consume;
  • driving revenue and growth; and managing relationships with customers. Customer, Commercial and Propositions also represent the voice of the customer at all levels through Openreach and work with our communication providers to develop meaningful and productive strategic and tactical relationships.

    What you'll be doing

    You will be primarily responsible for the end-to-end commercial management of Openreach’s largest-ever commercial deal. You need to be highly effective at administering in-

    life contracts (in accordance with the commercial terms as well our legal and regulatory obligations), customer management, influencing cross functional as well as senior-

    level stakeholders across Openreach and our communication providers. Further, you will need to champion new complex initiates and be able to work in a very fast-

    paced environment as part of a small, highly skilled team, and driving revenue & loss impacting changes in the wider organisation.

    Lead management of designated contracts working closely with the internal teams throughout the execution phase as well as the account teams to support customer engagement and resolution of disputes / escalations major contract to be managed which will provide our main CP customers £1.

    8 billion of discounts over the next 5 years, with longer term focus to manage 1-2 major contracts and / or 3 commercial propositions that are live at any given time

    Manage execution and compliance with all contractual requirements these include but not limited to monitoring performance against targets, periodic reporting to CPs, execution of complex commercial KPIs working closely with billing / finance and MIS teams, tracking and monitoring of deliverables and contract changes

    Manage risk triggers and periodic legal and regulatory compliance of the contract / proposition to ensure risks are understood and mitigations in place

    Drive execution and success of a complex propositions. Conduct regular commercial reviews and ensure the business cases are up-

    to-date with latest insights and assumptions

    Provide insight into the Reporting and Forecasting, Products, CIO teams to support operational readiness

    Support in continuously managing a pipeline of opportunities that support the short and long terms growth objectives

    Optimise the success of new initiatives through clear understanding of the key drivers that impact any opportunity customers, legal / regulatory, operational and business performance

    We'll also need to see these on your CV

    2-5 years experience within contract or product management, proposition development, or business consulting

    Experience and understanding of legal framework and regulatory compliance in the telecoms industry strongly preferred

    Strong commercial acumen, financial and analytical skills - proven ability to create and underpin complex propositions and track benefits realisation

    Primary concept development experience creativity ideas and customer insight are critical to generate new propositions

    Influencing skills, able to influence key internal and external stakeholders, including commercial and product directors, via superior communications skills in order to drive the change agenda for the business.

    Why choose us?

    Openreach is Britain’s digital network business. We’re a wholly owned and independently governed subsidiary of the BT Group.

    We’re over 30,000 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -

    large and small - to the world.

    Our mission is to build the best possible network, with the highest quality service, making sure that everyone in Britain can be connected.

    We work on behalf of more than 590 communications providers like SKY, TalkTalk, Vodafone, and BT, and our fibre broadband network is the biggest in the UK, passing more 27.

    4 million premises. We’re also the platform for Britain’s thriving digital economy, which is the largest in the G20.

    We have an ambitious plan to deliver the better service, broader coverage and faster speeds that our customers are demanding of us.

    We continue to make superfast broadband speeds available to thousands of homes and businesses every week and we’re now embarking on the next big infrastructure build of our generation.

    We’ll be building ultrafast Fibre to the Premises technology to three million premises by the end of 2020, and we have an ambition to reach 10 million by the mid 2020s under the right conditions.

    Openreach remains an important part of BT but being more independent and treating customers equally is how Openreach contributes to the success of the Group.

    We need senior leaders who will size the growth opportunity on offer, to transform the cost base and the way in which we operate to ensure slicker delivery, faster throughput of work, a more reliable and predictable delivery on time and a better customer experience for our customers and their customers.

    We value different perspectives, skills and experiences. Diversity makes sense for us, our customers and our ambitions. We’re creating an inclusive working culture where people from all backgrounds can succeed.

    That’s why we welcome applications from all parts of the community.


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