Group Product Manager, Care
Product Management at Deliveroo takes many forms, and involves many facets. We’re a consumer-facing brand, with websites and mobile apps which help customers find great quality food which can be brought to them to satisfy their needs any time day or night.
We’re a logistics company, directing a fleet of drivers around major cities across the globe using a dedicated native app.
We’re a partner to restaurants, who see us as a way to unlock access to new customers and thus maximise the revenue of their existing business.
And we’re a home for numerous internal teams building internally facing tools for customer care, finance, and others, to keep the operation running effectively.
Life as a product manager can mean working in any or all of these areas, in order to deliver value to customers, drivers, and restaurants.
Day to day, you’ll tackle new, interesting business problems, and find innovative, creative ways to solve them. We’re seeking brilliant and motivated Product Managers to help us keep moving things forward.
Care is Deliveroo’s dedicated cross-functional group focused on driving market-leading recovery and support for all sides of the marketplace.
Formed of engineers, data scientists, UX designers, product managers and partners including Care Operations. Our vision is to provide simple, tailored and rapid solutions that ensure smooth experiences and maintain high-trust in the marketplace across our consumer, restaurant and rider partners.
What you’ll be doing
We are seeking an experienced product manager to head up this domain and play an integral role in achieving our company’s growth plans.
As Group Product Manager for this area you will :
Work within a cross-functional technical team of engineers, data scientists, data engineers, UX designers and Operations partners to execute on that product vision by building new experiences for our users and capabilities for the business.
Have previous, proven success as a senior Product Manager.
Have a track-record for defining the strategy to tackle ambiguous problem spaces and for building teams from the ground-up to execute on your plans.
Have experience working in a global, consumer business with geographically distributed teams.
Are highly detail-oriented and thrive in a scrappy environment where impact and velocity of execution are paramount.
Are highly analytical and can collaborate effectively with Data Scientists to define new measurement frameworks, make data-led decisions and contribute to financial planning.
Preferred, but not essential
Have previous experience in building best-in-class, user-focused Care experiences
Have experience directly managing other product managers