IT Operations Manager
Capita Europe
Bedford
3d ago

Job Description :

We’re supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. We’re currently recruiting for essential roles, which will help our clients deliver vital services for people and businesses at this time.

All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.

It’s important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time.

We also have clear policies on business travel and continuity.

The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our employees and customers safe during this time.

The IT Operations Manager will ensure the timely, appropriate, secure and efficient provision of IT services, support and resources to the Capita ESS business, projects and programs.

The IT Operations Manager will ensure that ESS IT services and infrastructure delivery teams are aligned to business needs and deliver BAU, projects and initiatives across all the UK sites.

They will focus on commercial and operational efficiencies, IT security, stability, productivity and quality across the team and ESS business systems.

The IT Operations Manager will also work alongside and support other ESS teams to offer support, escalation and knowledge sharing to ensure adoption of strategic IT initiatives.

This is a UK wide role and will require travelling and the ability to manage a dispersed team and customer base.

What you will be doing :

Working with the Services Director on the strategy, planning, support and the execution of all technology initiatives related to datacenter, cloud, network infrastructure, service desk and field support services.

They will be a key member of the Services senior management team, contributing to the team and feeding back horizontally and vertically.

  • Take responsibility for the strategy / road map for ESS business systems & IT. Build strong relationships with key ESS stakeholders who will inform the road map.
  • Take on existing teams, gain their respect and create highly motivated and well-structured teams to deliver on the above.
  • Investigate commercial, operating and team efficiencies by creating and implementing processes and procedures
  • Manage and deliver all ESS IT Projects following the defined project framework, making sure implementations are in line with agreed standards;
  • compliant and secure. Projects are delivered in a timely manner, within budget and to customer specification.

  • Participate in the Change Management process, making sure all changes are processed according to defined framework.
  • Ensure that agreed SLA targets for IT Support are met.
  • Ensuring financial targets and other agreed targets are met in all departments.
  • Reviewing working practices to ascertain if it is successful and if not, devise an alternative.
  • Keeping employees motivated and organizing appropriate training.
  • Investigating customer satisfaction and reporting any issues.
  • Working with department heads and senior management to get the best performance from staff.
  • Driving the business to increase profits.
  • Reviewing and approving equipment needs.
  • Act as an escalation for your team and the wider IT Support functions across ESS. Take ownership and manage any escalated cases & major incidents following the defined framework.
  • What we’re looking for :

  • Organizational Leadership Provide helpful feedback, share information, and find opportunities to help others develop abilities.
  • Identify opportunities for positive organizational change and establish structures or processes to manage the changes. Take the lead in implementing and reinforcing change and support others in change efforts.

    Acknowledge and reward individuals or group for their contributions and achievements. Express, model, and reinforce effective teamwork between and within departments.

  • Communications Build and maintain positive working relationship with internal and external customers. Involve others to gain support and look to solutions that benefit internal and external customers.
  • Consistently share information with those who should be kept informed through appropriate channels. Actively listen, seek to understand interests of others, and address concerns.

    Articulate a clear and compelling vision and connect it to job functions of different departments.

  • Achievement Understand the industry and the company’s strengths and opportunities and develop strategies to remain competitive.
  • Anticipate possible issues or opportunities and develop contingency plans. Make decisions in difficult or unclear situations or when time is critical.

    Focus on meeting or exceeding goals and develop methods to measure performance. Take action before being asked or required by the situation.

  • Personal Leadership Acknowledge role in effectiveness and future direction of the company. Acknowledge ownership of own department and hold team accountable.
  • Demonstrate openness to new or different ways of doing things. Follow through on commitments within agreed-upon timeframes.

    Demonstrate sincerity, transparency in actions, and reliability. Readily operate in new or changing situations.

  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Capita Software is one of the UK’s largest software companies. We work across multiple sectors, both in the UK and internationally, to help organisations to modernise their processes and applications and provide a better experience for their customers.

    Our enterprise software products range from remote medical technology which support patients worldwide, to solutions which help keep electricity supplies and the UK rail network running.

    What’s in it for you?

  • A competitive basic salary
  • 23 days holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more
  • Voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology
  • You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.

    There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.

    Our purpose is to create a better outcome for you.

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