Job Description :
We’re supporting our clients as they adapt to the unprecedented circumstances brought about by COVID-19. We’re currently recruiting for essential roles, which will help our clients deliver vital services for people and businesses at this time.
All interviews, assessments and background checks will take place online, to completely remove the need for face-to-face contact.
It’s important to note that most of our sites are now closed and employees are working remotely where they can. Where offices are required to stay open, we are following government guidelines on personal hygiene standards, daily cleaning of employee work areas, maintaining safe distances and limiting the number of people in the office at one time.
We also have clear policies on business travel and continuity.
The welfare of our people is of paramount importance to us, and we’re doing everything we can to keep our employees and customers safe during this time.
The IT Operations Manager will ensure the timely, appropriate, secure and efficient provision of IT services, support and resources to the Capita ESS business, projects and programs.
The IT Operations Manager will ensure that ESS IT services and infrastructure delivery teams are aligned to business needs and deliver BAU, projects and initiatives across all the UK sites.
They will focus on commercial and operational efficiencies, IT security, stability, productivity and quality across the team and ESS business systems.
The IT Operations Manager will also work alongside and support other ESS teams to offer support, escalation and knowledge sharing to ensure adoption of strategic IT initiatives.
This is a UK wide role and will require travelling and the ability to manage a dispersed team and customer base.
What you will be doing :
Working with the Services Director on the strategy, planning, support and the execution of all technology initiatives related to datacenter, cloud, network infrastructure, service desk and field support services.
They will be a key member of the Services senior management team, contributing to the team and feeding back horizontally and vertically.
compliant and secure. Projects are delivered in a timely manner, within budget and to customer specification.
What we’re looking for :
Identify opportunities for positive organizational change and establish structures or processes to manage the changes. Take the lead in implementing and reinforcing change and support others in change efforts.
Acknowledge and reward individuals or group for their contributions and achievements. Express, model, and reinforce effective teamwork between and within departments.
Consistently share information with those who should be kept informed through appropriate channels. Actively listen, seek to understand interests of others, and address concerns.
Articulate a clear and compelling vision and connect it to job functions of different departments.
Anticipate possible issues or opportunities and develop contingency plans. Make decisions in difficult or unclear situations or when time is critical.
Focus on meeting or exceeding goals and develop methods to measure performance. Take action before being asked or required by the situation.
Demonstrate openness to new or different ways of doing things. Follow through on commitments within agreed-upon timeframes.
Demonstrate sincerity, transparency in actions, and reliability. Readily operate in new or changing situations.
Capita Software is one of the UK’s largest software companies. We work across multiple sectors, both in the UK and internationally, to help organisations to modernise their processes and applications and provide a better experience for their customers.
Our enterprise software products range from remote medical technology which support patients worldwide, to solutions which help keep electricity supplies and the UK rail network running.
What’s in it for you?
You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.
There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that.
Our purpose is to create a better outcome for you.