Home Delivery Fleet Manager
AO
Crewe, GB
2d ago

About The Role

We are looking for a team lead with experience in home delivery fleet management. Alongside a skilled team you will be responsible for the customer experience delivered by our drivers in Crewe.

With our high-performance culture, are on the lookout for someone with a passion for developing those they lead and play an integral part in ensuring excellent customer service is delivered to each one of our customers.

You will be setting and maintaining standards from operational policies, transport legislation, health and safety and people management.

Here's What You Can Expect To Be Doing

  • Ensure legal and compliance through transport legislation and operational requirements.
  • Maintain efficiency through effective people management
  • Manage our growing fleet and their expectations and address any challenges in true AO style.
  • Delegate and supervise daily tasks, being accountable for key targets and reporting
  • Update and submit reports to the Regional Manager, Head Office, and Senior Management team on a weekly basis.
  • Managing volume fluctuation and work allocation
  • Motivate and support all direct reports
  • Execute a fair and consistent approach to all ER cases including investigations, grievances, disciplinary meetings, performance management and appraisals.
  • Proactively manage risk to enable employees to work in line with H&S procedures. Must have up to date knowledge of H&S legislation.
  • A Few Things About You

    As a leader you would protect and drive our our Culture, vision & values, as well as measures of success through your team.

    A few things about you :

  • Experience in Transport and Logistics
  • Prior Experience of running a team
  • Organised and adaptable
  • Demonstrate an understanding of the home delivery structure
  • Experience of working with third party clients
  • Understanding of working in an environment with daily changing workloads.
  • Ability to inspire other
  • Be able to thrive in a customer focused environment
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