Customer Success Manager
BrightTALK
Manchester
6d ago

About BrightTALK BrightTALK brings professionals and businesses together to learn and grow. Over 8 million professionals engage with 100,000 free talks and 1,000 online summits to discover new technologies, learn from trusted experts and grow their careers.

Thousands of businesses acquire and inspire their ideal audience with BrightTALK's AI-powered content and demand marketing platform.

We’re looking for a talented, driven CSM to join our bright, creative and hardworking team to help us change how professionals learn and communicate.

This is an outstanding opportunity for a CSM who has a keen understanding of content marketing, lead generation and digital media, enjoys building customer relationships, takes initiative, solves problems deftly, works collaboratively and is eager to join a dynamic, fast-paced startup environment.

The Customer Success team ensures that our clients grow their revenues by optimizing how they utilize BrightTALK products.

The CSM works with clients who have purchased innovative BrightTALK solutions to address their marketing challenges. The ideal candidate is likely to have customer success experience in media and marketing.

CSMs translate program strategies developed by the client and the sales team into manageable projects. The CSM is the customer’s point person for all program-related inquiries and becomes a trusted advisor.

Qualifications

  • 1-2+ years experience in a customer success, sales, or marketing role at a digital media or marketing company
  • Knowledge of B2B online media, ad tech, social media, rich media, marketing automation systems and lead generation
  • Understanding of the most recent trends around marketing and advertising technology
  • Ability to work cross-functionally in a highly collaborative environment across departments and geographies
  • Program management and customer success skills
  • Knowledge of webinar and video production and related processes
  • Bachelor's degree
  • Why we like working at BrightTALK

  • Friendly, talented, collaborative and entrepreneurial teams.
  • Generous and comprehensive benefits.
  • Generous holiday policy, flexible schedule.
  • Offices located in top destination cities.
  • Training allowance and regular innovation days.
  • Team building and volunteer opportunities.
  • We are dedicated to learning and growing, going after big dreams, taking ownership, remaining open and honest while recognizing we are in it together.

    We are committed to hiring individuals with a diversity of perspectives, backgrounds, and beliefs who can use their passion to help us build a world changing audience and thrive along the way.

    Join BrightTALK and experience a collaborative and engaged team who works together to provide learning and growth opportunities for businesses and professionals.

    BrightTALK is an Equal Opportunity Employer and does not discriminate on the basis of ethnicity, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

    Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form