StandardSalary : Competitive
Mar 31, 2019, 5 : 59 : 00 PM
London, Ipswich, Bristol
Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities.
We need you to help us do this.
Why this role matters
At BT, we are investing heavily in technology to provide both great services to our customers and drive internal efficiencies for our commercial and operational areas.
To help us with this, we are looking for an experienced Enterprise Architect to join us to develop, and then drive BT’s Enterprise architecture within the Contact Centre.
This is a broad Principal Enterprise Architect role covering all architecture areas associated with BTs Contact Centres.
You will have a a broad knowledge being deep in some areas, the ability to learn quickly and adapt are key to this role
Driving a business capability , complexity, cost, risk and maturity assessment of the current state architecture to meet business outcome and simplification goals
Creating simple and agile architectures for your domain that drive clear business value and re-use pan-BT whilst removing cost and legacy from the landscape
Developing and maintaining realisable capability based roadmaps spanning a 5 year horizon
Supporting the selection of any IT vendors, suppliers and partners for your area and managing the practice of architecture through these parties where they impact your domain
Driving Enterprise Architecture and supporting business case development of signature ready vehicles that deliver timely, fit for purpose strategic transformations in business capability to senior stakeholders
Maintaining and communicating up-to-date knowledge of technology standards, industry trends, skills change, and emerging technologies within your area of expertise
Inputting and supporting the creation of an IT strategy owned by the Chief IT Architect
Recognising potential strategic application of emerging information technology capabilities, anticipating global trends .
Initiating and managing investigation and development of innovative methods, practices and technology, with transformational potential for BT.
Maintaining strong stakeholding of vendors and Technical specialists to ensure the architecture and technology is based on industry best practice and drives vendor’s strategic road maps
Promoting, evangelising and agreeing the IT strategy and Enterprise Architecture across all teams and ensuring there is consensus and understanding across the business for your domain and the landscape
Collaborating and specifying the organisation's vision , goals, opportunities and related activities in order to maximize the business benefits of Enterprise Architecture initiatives to the organisation across your domain.
This would cover all lines of business and covers all key customer journeys
Ensure peers and the Solution Architect community is fully aware of the latest IT strategy and EA guidance within your Enterprise domain
Working with an innovation community across your domain including BT Research&Innovation, technical specialists, CIO, analysts and partners to develop an awareness of, and learn the potential and maturity of technology innovation for BT
Defining company architecture policies for acquiring or developing systems, network equipment, or software within the company for your area.
Responsible for consistency to BT enterprise level standards, best practice and consistency
Ensuring that BT Enterprise Architecture, methods, technology standards and best practices are maintained within your area
Ensuring BT remains compliant to Legal, Regulatory and Security requirements
Responsible within own enterprise domain for consistency to enterprise level standards , best practice and development of patterns / policies for re-
use. Ensure EA deliverables are fit for purpose and provide an effective and timely tool to guide downstream decisions
Supporting review of budgets and project portfolio investment roadmap to ensure alignment of the Enterprise Architecture and the fitness for purpose of the IT strategy.
Support reality-checkpoint review of roadmaps across and within LoB - considering dependencies, pipeline capacity or resourcing constraints
We'll also need to see these on your CV
Qualifications and General skills
Skills based routing
Computer Telephony Integration
Agent Workforce Management
Agent performance management
Interactive Voice Response
Contact Centre and Desktop Analytics
eChat / Chatbot
Contact Centre PCI Compliance
Contract Centre Networking
STEM related Bachelor's degree or a related study, or equivalent experience
Customer focused : You will understand customer (internal and external) needs and keep customer satisfaction at the forefront of your work
Digital business literacy including understanding business models, ecosystems and business model innovation . Understanding of Lean start-
up and agile methods and their implications for Enterprise Architecture
Good understanding of strategic and new and emerging technology trends , and the practical application of existing, new and emerging technologies to new and evolving business and operating models
Technology neutral; remains unbiased towards any specific technology or vendor choice. Displays intellectual curiosity and integrity
Enterprise and Business Architecture
Captures and prioritises market and environmental trends, business strategies and objectives, and identifies the business benefits of alternative strategies.
Establishes the contribution that technology can make to business objectives, conducting feasibility studies, producing high-
level business models, and preparing business cases
Leads the creation and review of a systems capability strategy that meets the strategic requirements of the business. Develops enterprise-
wide architecture and processes that ensure that the strategic application of change is embedded in the management of the organisation, ensuring the buy-in of all stakeholders.
Develops and presents business cases, for high-level initiatives, for approval, funding and prioritisation. Ensures compliance between business strategies, enterprise transformation activities and technology directions, setting strategies, policies, standards and practices
IT strategy and planning
Ensures that all stakeholders adhere to IT strategic management approach and timetables. Collates information and creates reports and insights to support IT strategic management processes.
Develops and communicates plans to drive forward the strategy. Contributes to the development of policies , standards and guidelines for IT strategy development and planning
Information systems coordination
Maintains an awareness of the global needs of the organisation, and promotes (to both information systems and business management) the benefits that a common approach to information and communications technology deployment will bring to the business as a whole .
Coordinates the promotion, acquisition, development, and implementation of information systems and services in close liaison with those responsible for management and strategy
Prepares pre-qualification questionnaires and tender invitations in response to business cases. Recognises the difference between open source and proprietary systems options.
Produces detailed evaluation criteria for more complex tenders and assists in evaluation of tenders. Acts as the routine contact point between organisation and supplier.
Collects and reports on supplier performance data.
Identifies the communications needs of each stakeholder group in conjunction with business owners and subject matter experts.
Translates communications / stakeholder engagement strategies into specific tasks. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans.
For example, may oversee the organisation's promotional / selling activities to one or more clients, to ensure that such activities are aligned with corporate marketing objectives).
Negotiates with stakeholders at senior levels, ensuring that organisational policy and strategies are adhered to. Provides informed feedback to assess and promote understanding
Solution Focused Achiever : Being a Solution-focused Achiever means that you always deliver your ambitious goals, outcomes and timelines.
It also means that you cut through complexity and obstacles to get to the right ethical solution at the right time.
Bold Decision-maker : Being a Bold Decision-maker means that you use the right blend of analysis, intuition and experience to break down problems and reach your decisions.
Experience as an Enterprise Architect 10+ years , including working as an Enterprise Architect in a large corporate organisation.
Evidence of leading material business change through Enterprise Architecture
Experience of Enterprise Architecture Frameworks including TOGAF, and their relevance to the practice of Enterprise Architecture.
TOGAF certification not essential
Experience in running light-touch governance processes in large organizations
A broad range of business, data, systems and technology architecture experience
Hands-on experience of conceptual system or process modelling
Experience of developing long term roadmaps linked to business outcomes
Experience of producing business cases, gaining approval from senior stakeholders and ensuring delivery of business benefits
Why choose us?
We value different perspectives, skills and experiences. We’re creating an inclusive working culture where people from all backgrounds can succeed.
That’s why we welcome applications from all parts of the community.