Membership & Visitor Welcome Assistant x 2
National Trust
Yelverton, GB
2d ago

Summary

Have you been to Buckland Abbey and been inspired by this ancient gem in the Tavy Valley landscape and its 700 years of history?

Are you at your best working as part of a dynamic and ambitious team? As a Membership and Visitor Welcome Assistant it’s your role to ensure that all of our members and visitors receive a warm welcome and leave with a lasting impression so that they return again and again.

What it's like to work here

We are a small, friendly and results-driven team who support each other. Full training is provided and you will be coached by the Membership & Visitor Welcome Manager and your team-mates.

The team is supported by skilled and knowledgeable volunteers. Whether staff, or volunteer, we all have a big passion for Buckland Abbey and thrive on sharing this with our visitors.

When you visit Buckland, you follow over 700 years of footsteps; from the Cistercians who built the Abbey and farmed the estate, to seafarers Grenville and Drake who changed the shape of the house and the fate of the country.

The Abbey is part museum, part house, and filled with treasures. There’s no mistaking the magnificence of the Great Barn, which has remained virtually unchanged since it was built all those centuries ago.

You’ll discover meadows, orchards and woodlands where you can enjoy far-reaching views of the Tavy Valley. Our way-marked trails are a riot of colour through the seasons, with an unmissable carpet of bluebells in spring.

What you'll be doing

  • With your face to face sales experience, you will be working to ambitious targets under the supervision of the Membership & Visitor Welcome Manager
  • Using your customer service skills, you will be engaging with all members and visitors to provide an exceptional welcome, handle complaints, and demonstrate a high standard of customer-care
  • Working as part of a flexible and adaptable team
  • Working as part of a flexible and adaptable team
  • You’ll be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You’ll also be responsible for answering queries and making sure visitors can find everything they need for their visit.

    When interacting with our customers, you’ll inform them of the amazing work we are doing at Buckland Abbey and what their money is funding, promoting local projects or our national strategy.

    Please also read the full role profile attached to this advert.

    Who we're looking for

    To be fantastic in this role you’ll need :

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Experience of working in a customer service or sales team
  • Some cash handling experience
  • The package

    Benefits for working at the National Trust :

  • Flexible working whenever possible
  • Free parking at most locations
  • Discounts in high street stores, cinemas, National Trust properties and cafes.
  • Free entry to our properties for you, a guest and your children (under 18)
  • Generous annual leave
  • Subsidised health cash plan
  • Free 24-hour support service
  • Substantial pension scheme of up to 10% basic salary
  • Training & Development tailored to you
  • Up to 5 days of paid volunteering for you.
  • Apply
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