Contact Centre Agent - Part Time 12 month Fixed Term Contract
Trust Ford
Rainham, GB
2d ago

If you don't have a customer's trust, you don't have anything.

At TrustFord, we're passionate about driving the standard in customer care. Whether our customers are buying a vehicle or getting one serviced, they know they will have confidence in our honest advice, brilliant technicians, and great models.

You can trust that with us, you'll enjoy real job security and the rewards your talents deserve, whether your skills lie in sales, customer service, admin, operations, or the technical arena .

The in-house service centre fulfils the bookings and booking enquiry functions for our service centres located across our dealerships.

Supporting both retail and commercial customers, the contact centre is predominantly a telephony based environment but will also deal with email and SMS Text enquiries.

The department acts as both a sales and customer service team, accepting and handling inbound enquiries as well as telemarketing.

Owing to the competitive nature of the market, the contact centre has increased its focus on outbound calling to capture customers and reduce customer attrition.

The contact centre also play a vital role in customers for life' through the prospecting and selling of service plans'. This is a great opportunity to come into a growing environment where opportunities to bring knowledge and experience is welcomed to help further develop the department.

  • Are you driven in order to achieve set targets?
  • Do you have both service and sales experience?
  • Are you able to work effectively in a fast paced environment?
  • Do you have previous experience in a multiple channel contact centre?
  • Together with our generous rewards and structured approach to training and development, we offer real job security and every opportunity to progress.

    So if you are looking to start your career in Trust Ford, please apply online.

    This is a 12 month fixed term contract working 15 hours per week

    In addition to receiving a competitive salary, for the right candidate this position will offer :

  • Industry leading package
  • 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
  • Pension Scheme & Life Assurance
  • Ford Privilege vehicle purchase scheme
  • Discount on Service, Bodyshop and Parts
  • 1 day each year to volunteer for a charity of your choice
  • Cycle to work purchase scheme
  • Access to Perks at Work discount website

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