Maintenance Controller
Haven
Flamborough, East Yorkshire, UK
2d ago

Role Purpose

Team Manager is responsible for engaging and inspiring their team each day and setting direction in relation to the day to day activities and tasks.

Ensures that team are guest obsessed, meeting targets, following standard operating procedures, driving continuous improvement and ensuring that every guest & Owner on our park has a great time with memories that last a lifetime

The Maintenance & Hub Team Manager supports the head of Facilities in managing and delivering all planned and reactive park maintenance activity in line with agreed plans, while ensuring all Health & Safety Requirements are met.

Key Responsibilities

Role Modelling effective leadership behaviours and our vision and values at all times. Leads and coaches the team daily to ensure all areas of responsibility are covered, guiding all team members when needed and escalate issues to Heads of Department when required.

Deals with any employee relations issues as they arise. Support team through 90 day induction including completion of mandatory safe and secure training

Takes ownership of shift and service delivery ensuring all team are guest obsessed

Confidently deals with guest concerns with the ability to resolve problems, show empathy and understanding. Reacts to Guest Feedback and works with the team to respond quickly to address areas for improvement

Monitors daily service and tasks, observing speed of service, arranging appropriate resource when needed

Achieve and exceed targets and key performance indicators

Ensure all team have the relevant qualifications and completed all training required for role

Identifying and developing future talent in department ensuring all team have a relevant and effective PDP

Complete relevant administrative tasks including Team Rota’s, Accurate hours worked recording, safety compliance checks and legislative compliance checks.

Follow the relevant Haven process to attract, recruit and onboard new team members

Manage all, Cash Procedures and Cost Control in the department maximising profit and minimise loss.

Expertise

Has a thorough knowledge and understanding of the management and tasks for own department

Must be highly competent (and confident) in trade skills

Evidence of previous trade roles.

Previous experience in leading teams of tradespeople

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