We have an opportunity for a Trade Counter Manager to join our Southend depot. We are looking for someone who can work in a team environment and manage all aspects of the day to day operations in a highly competitive and sales focused environment.
The role is busy, varied and every day can be different.
The Role :
To develop and train the team to achieve sales targets and increase personal performance levels.
Deal with enquiries and / or complaints from customers in a courteous, professional manner.
Have an excellent understanding and control of the depot costs and banking.
Ensure a safe working environment, in line with Health and Safety regulations.
Grow sales and increase margin.
Manage and maintain a profitable depot.
Ensure smooth running of all functions within the depot.
Manage and motivate staff effectively.
Report on depot performance according to company requirements.
Attend training and develop relevant knowledge and skills.
Communicate company strategy and policies effectively to staff and customers.
Adhere to the processes located within the depot manual.
Improve and maintain a high level of health and safety.
Seek to continuously develop knowledge of customer and competitor activity.
Maintain and manage a high quality of customer service.
Comprehensive control of stock.
Maximise the efficiency of deliveries on van.
Keep vehicle roadworthy and legal.
Provide an efficient and effective service to customers.
Working to set targets.
To perform any other task that is of a reasonable request in line with the business.
Skills and Experience :
Plastic and window knowledge preferred but not essential as training can be provided.
A thorough understanding of health and safety practices.
Trade counter knowledge and experience.
Knowledge of the local market.
Organised and structured approach to work and tasks.
Proven management experience and the ability to motivate a team.
Excellent communication skills.
Ability to plan and organise own workload.
Ability to work as a member of a team and on own initiative.
Proficient IT skills (MS Office).