Contract Support/Helpdesk Millington Road
CBRE
London, England, GBR
4d ago

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide.

Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 100+ countries.

Key responsibilities will include but not be limited to the following :

Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.

Positively respond to both our internal and external customers through effective communication and personal accessibility.

Understand procedures and processes and operate them to the required standard. Examples of these are :

To operate the help desk efficiently ensuring all calls are dealt with and allocated to engineers in a timely manner

To Carry out General office / contract support duties

To assist lead and contract support in any other office duties seen fit.

Achieve results within quality and time restraints.

Perform with an understanding of business requirements and changes, and ensuring continuous improvement.

Actively participate in a diverse and effective team.

Convey messages and ideas clearly and openly. Involve people and influence decisions.

Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE services and subcontractors activities and are regularly reviewed

Ensure all reporting requirements are met to facilitate the contract

Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.

Education Essential A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

Desirable Higher educational qualifications to A level / HNC / D or degree would be beneficial or equivalent.

Training Essential Good PC based skills, with experience in Word / Excel and Outlook intermediate to advance level.

Desirable PowerPoint and Access.

Experience Desirable 3 years experience in a similar role.

Desirable Previous experience of a customer-facing role using operating

systems such as Dynamics AX or Concept software.

S ome financial / accounting experience would be an advantage.

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