Role summary :
Our Customer Service Advisors live our customer promise Delivered Exactly - by delighting our customers each and every time.
This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers.
Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities :
Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
Action all customer queries in line with the required processes and service level agreements
Work as part of a team to ensure great customer service delivery every time
Engage proactively with service centres to ensure customer requirements are received and actioned
Recognise and deal with queries, requests and problems in line with our customer account requirements
Identification and action of escalation issues
Undertake any other customer account support duties as required
Competitive rates of pay
Holidays : 20 days + bank holidays
Pension, Life Assurance, and other additional benefits
Excellent opportunities for career progression and more!!
We look forward to hearing from you!