Application Analyst

InterSystems Corporation

Scotland, UK

11d ago

Overview

The Application Analyst will contribute to the successful and timely support of the Trakcare product by providing application knowledge and the ability to troubleshoot problems escalated by the customer.

The Application Analyst will become an expert product resource for customers and will be expected to communicate and prioritize customer requirements to various areas of the business in addition to acting a link between the customer and product development.

Responsibilities

Gather and Manage Client Business Requirementsy

Analyse client processes

Identify gaps and possible solutions

Run TrakCare workshops with the Client

Be involved in the specification changes

Produce clear documentation (business requirements / maps, solution document, etc)

Configuration

Configure TrakCare product on agreed specification

Work with Client to ensure data migration and data collection information is gathered correctly

Document configuration

Testing

Creating test scripts for verifying agreed configuration

Participate in testing functionalities to ensure they match the specifications

Participate in testing the migrated data to ensure it works with the functionalities

Log errors following the standard corporate procedure

Troubleshoot client issues during implementation phases

Follow-up on test fixes and work with PM to implement fix

Distinguish issues from change requests and log following standard corporate procedure

Training

Train Client key-users on TrakCare functions

Prepare training materials

Support

Carry out handover from implementation to support phase

Liaise with other ISC departments to resolve any remaining issues

Assess new business requirements and proactively work with the relevant ISC teams to identify the best solution

On-Going Responsibilities

Support colleagues and assist in spreading application knowledge

Actively pursue opportunities for improving applications and processes

Maintain consistent and traceable documentation as required

Learn new functionalities available on the TrakCare product

Essential

Experience interacting directly with healthcare clients

At least 3 years’ experience working in healthcare and a good understanding of administrative and clinical processes

Experience of conducting customer training, workshops, and / or presentations

Experience implementing and supporting users of a health information system, ideally Trakcare

Experience contributing to a multi-disciplined team

Ability and willingness to travel and work on-site

Desirable

Previous experience as an Application or Configuration Specialist

Experience conducting software testing

Active clinical qualification

Desirable

University degree or equivalent work experience

Proficiency with English language

Clinical qualification

Come innovate with us

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InterSystems is an E-Verify Employer in the United States.

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