Customer Happiness Associate
just park
London, UK
6d ago

JustPark is reinventing parking for the digital age. We help drivers to make smarter parking decisions - providing them with access to over 45,000+ car parks, garages and driveways via our website and app, and allowing them to reserve and pay for a space in seconds.

Winners of Virgin Media Business's VOOM competition, backed by BMW and Index Ventures and chosen as one of WIRED's hottest European startups, JustPark's award-

winning service is trusted by over 2.5 million drivers - and is the highest rated consumer parking app around.

Our Customer Happiness Associates are on the front lines at JustPark, solving our users’ problems and charming them at the same time.

They ensure that we’re delivering the best possible service for our customers, and that any issues that arise are resolved as quickly and helpfully as possible.

They are true ambassadors for the JustPark brand, and thrive in making sure that each customer’s day is made that bit easier and more enjoyable.

Every member of the Customer Happiness Team is defined by their curiosity in improving each process, and the follow-through to get the job done.

We would like you to meet the following requirements :

  • Experience within a customer facing environment
  • Great communication skills - you’re going to have to enjoy speaking to people!
  • Fluent in English
  • Availability to work evenings and / or weekends (various contracts and hours available)
  • Tech-Savvy
  • It’s a bonus if you have :

  • Experience within a startup environment
  • Fluency in an additional European language
  • Experience with Zendesk
  • An interest in social media and tech
  • A salary that is actually competitive
  • Generous stock options to match
  • Laptop of your choice, you'll just need to let us know whether you prefer Windows or Apple!
  • A yearly allowance for personal training and development
  • Lunch provided by our in-house chef
  • Quarterly team Away Days.
  • Real responsibility, creative freedom
  • A monthly allowance for JustPark spaces!
  • A genuine opportunity to gain unrivalled experience within a booming company!
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