Out of Hours Customer Services Advisor
Sovereign Housing Association Limited
4d ago

Do you have strong Customer Service skills and looking for a new challenge?

Sovereign is a leading housing association, driven by our social purpose where our residents are at the heart of everything we do more homes, better places, excellent services.

Providing an efficient right first time' repairs and maintenance services to our properties is our key focus.

We have an excellent opportunity for a Customer Services Advisor to join our Out of Hours Team based in our Newbury office.

As our Out of Hour's Customer Service Advisor you will be the first point of call for our residents, and will respond to Housing, Repair, Emergency and Alarm based queries and emergencies with a can-do approach, ensuring the customer experience is at the heart of every point of contact.

You will be part of a large team so plenty of training and support is at hand when needed. You will also work closely with other teams to ensure the right service is delivered.

This role will work on a rota basis working any time between 7am 11pm. There will also be the occasional nightshift and 1 in 3 weekend work required

  • To be successful in this role you will need to have;
  • Excellent verbal communication,
  • The ability to accept and effectively execute written and verbal instructions,
  • High attention to detail,
  • An ability to make effective resolutions under pressure,
  • Strong written literacy
  • The successful candidate will need to be able to commit to a week of training

    Please note - this will be a mixture of office and working from home

    If you have a passion for providing first class customer service, and want to be part of an organisation that makes a real difference to people's lives, what are you waiting for?!

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