Customer Success Manager, Pharma QA/QC
Thermo Fisher Scientific
Hemel Hempstead, ENGLAND, GB
3d ago
source : CareerArc

How you will make an impact :

The Customer Success Manager, Pharma QA / QC is a key commercial role within the Chromatography and Mass Spectrometry Division of Thermo Fisher Scientific.

This role provides support to customers in the Pharma QA / QC market. The incumbent will improve customer satisfaction by ensuring the appropriate resources are engaged for optimal lab performance.

What you will do : Customer Support

Customer Support

  • Primary point of contact for coordinating technical expertise and applications assistance.
  • Ensures data is suitable for customer needs and identifies opportunities to streamline reporting.
  • Ensures lab design, products and proposed solutions match customer requirements.
  • Collects user feedback and pain points by communicating with the lab employees / end users on a regular daily, weekly, bi-weekly basis
  • Delivers follow-on training as required.
  • Maintains traveling kit for rapid resolution of minor issues.
  • Visit customer sites frequently.
  • Manages the customer testimonial of the post-implementation experience with the holistic solution offered
  • Understands customer value equation
  • Key Relationships

  • Account Relationship Manager, Implementation Manager
  • Customers operating systems; software / lab personnel
  • Technical experts across Thermo Fisher Scientific
  • Minimum Requirements / Qualifications :

  • Significant technical experience within contract testing, routine labs, or QA / QC environment
  • Bachelor's degree, preferably in chemistry or other related sciences
  • Strong interpersonal, oral and written communication, and presentation skills
  • Computer proficiency in MS Office and the internet
  • Solid English written and verbal communication skills.
  • Organizational skills, ability to multi-task and meet deadlines
  • Ability to travel to customer locations up to 75%.
  • Key Competencies :
  • Background in Contract Testing Labs / Pharma QA / QC
  • Technical experience / chemist
  • Commercial thinking
  • Good communication skills
  • To Apply, please click the following link : https : / / / 78025139

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