How you will make an impact :
The Customer Success Manager, Pharma QA / QC is a key commercial role within the Chromatography and Mass Spectrometry Division of Thermo Fisher Scientific.
This role provides support to customers in the Pharma QA / QC market. The incumbent will improve customer satisfaction by ensuring the appropriate resources are engaged for optimal lab performance.
What you will do : Customer Support
Primary point of contact for coordinating technical expertise and applications assistance.
Ensures data is suitable for customer needs and identifies opportunities to streamline reporting.
Ensures lab design, products and proposed solutions match customer requirements.
Collects user feedback and pain points by communicating with the lab employees / end users on a regular daily, weekly, bi-weekly basis
Delivers follow-on training as required.
Maintains traveling kit for rapid resolution of minor issues.
Visit customer sites frequently.
Manages the customer testimonial of the post-implementation experience with the holistic solution offered
Understands customer value equation
Account Relationship Manager, Implementation Manager
Customers operating systems; software / lab personnel
Technical experts across Thermo Fisher Scientific
Minimum Requirements / Qualifications :
Significant technical experience within contract testing, routine labs, or QA / QC environment
Bachelor's degree, preferably in chemistry or other related sciences
Strong interpersonal, oral and written communication, and presentation skills
Computer proficiency in MS Office and the internet
Solid English written and verbal communication skills.
Organizational skills, ability to multi-task and meet deadlines
Ability to travel to customer locations up to 75%.
Key Competencies :
Background in Contract Testing Labs / Pharma QA / QC
Technical experience / chemist
Good communication skills
To Apply, please click the following link : https : / / thermofisher.contacthr.com / 78025139