Application Support Specialist
PPG Industries
England, United Kingdom
7d ago

Description

PPG : We protect and beautify the world.

At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years.

Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward.

With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets.

and follow PPG on Twitter. Why join us :

With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.

  • Your personal strengths will empower you to succeed and make an impact from day one.
  • You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
  • Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
  • Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
  • You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged. Just like you, we are driven to make a difference in our world.
  • Role To support and install the PineTree range of products, provide off-site application support, provide on-site Application training, additional ad-

    hoc site training. Key Responsibilities

  • Direct and manage all activities in compliance with the PPG Blue print objectives, EHS goals, Quality, business conduct and code of ethics policies
  • Monitor Costs - ensure that all activities are cost effective wherever possible
  • Manage customer enquiries in a professional and pro-active manner, offer revenue generating services when appropriate
  • Meet reporting requirements and deadlines; alert line / duty manager where exceptions occur
  • Work with initiative to learn and maintain competences required to effectively install and / or maintain PineTree's range of software products
  • Effectively manage own time to achieve tasks and objectives
  • Support service desk and business development activities where required
  • Provide demonstrations of PineTree's products & services to both prospective and existing customers, update line / duty manager
  • Perform Pre-Install visits to map customer processes to the PineTree products to ensure a smooth and timely implementation
  • Install PineTree software at customer sites using documented processes to fall within timelines, alert line / duty Manager where exceptions occur and / or seem likely
  • Perform Post-Install visits as directed to ensure PineTree best practices are being used and the customer is proficient in the use of PineTree products
  • Manage own customer portfolio to identify customer training needs, additional product requirements or development opportunities
  • Qualifications

  • Essential IT skills; Jet SQL (intermediate), Crystal Reports (conceptual), Client / Sever Networking (conceptual), Microsoft Windows’ range of products (intermediate), Microsoft Server Operating Systems (conceptual / Low Level).
  • Microsoft Office’ range of products Outlook, Word, Excel, and Access (highly competent)

  • Valid full Driving License
  • Knowledge & Skills

  • Excellent interpersonal skills
  • Highly numerate and literate, a competent understanding of financial reporting
  • Minimum of Five Years business to business experience, preferably field based
  • Flexibility position requires frequent hotel stays, employee must be willing to stay away from home on a regular basis
  • Ability to work as part of a team
  • Duration of the assignment :

  • Full time
  • PPG is committed to being an inclusive employer and strives to achieve the right work-life balance for our employees. Therefore we will always be happy to discuss flexible working arrangements wherever this is possible for the role.

    If you currently have flexible working arrangements or would like to move to flexible arrangements then we are happy to talk about this during the recruitment process. #LI-EK1

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