Cisco Webex Calling Engineer
EOS IT Solutions
London, UK
1d ago


EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture.

Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.


A Cisco Webex Calling Engineer is responsible for working with the various organisations to introduce new cloud based calling features and services into the Cisco WxC Calling product offering.


  • The WxC Calling Integration Engineer will test the potential solutions, deploy and document those solutions for other groups to consume.
  • The candidate must have excellent verbal and writing skills in this role

  • Working with Product, Architecture and Development teams to create and understand high-level WxC Calling product roadmap items and requirements
  • Research and determine potential technical solutions to meet the requirements
  • Develop project plans and schedules to complete the development
  • Execute test plans and complete testing for the proof of concept and final solution design
  • Produce detailed requirements documents for internal and external consumption
  • Produce documentation to assist internal support organizations and customers in understanding and using new features and services
  • Provide support to resolve issues that may be escalated by support organizations into the Engineering group
  • Document and update plan of records for hardware and software platforms managed by the WxC EVS Engineering team
  • Develop and maintain relationships with 3rd party equipment vendors
  • Keep abreast of all relevant vendor developments and establish strategies to proactively evolve the network and remain technologically current
  • Keep abreast of all relevant industry standards and be able to apply these standards as necessary
  • Develop automation tools to enhance the engineering maintenance efficiency Who You Will Work With
  • Our team works with both internal Engineering organizations other departments that work directly with the Engineering organization.
  • You will also directly interface with 3rd party vendors relaying product requirements and specifications.


  • The WxC Calling Integration Engineer must be experienced in SIP, and VoIP using high level requirements to determine a technical solution that meets or exceed those requirements.
  • Knowlege of voice network architecture design and implementation principles.
  • 5+ years of SIP and VoIP Telecommunications experience.
  • Bachelor of Science in Electrical, or Computer Engineering Sciences (or equivalent) from an accredited institution.
  • Experience or knowledge of VoIP protocols for signalling a media (SIP / SDP / RTP) are crucial
  • Experience or knowledge of the encryption protocols TLS and SRT
  • Experience or knowledge of session border controllers
  • Networking protocols, including L2 Ethernet switching and TCP / IP.
  • Experience or knowledge of engineering, operating and solving VoIP networks and associated components
  • Knowledge of voice network architecture design and implementation principles
  • Outstanding written and oral communication skills with the ability to adapt from executive to employee messaging
  • You have the ability to use critical thinking and logic to take high level requirements and resolve appropriate steps and develop a process for turning those requirements into a product or service offering for our customers
  • Ability to work and collaborate as part of a team with varied strengths of engineers
  • Experience with other VOIP platforms would be an advantage if not familiar with webex calling directly, platform training would be provided.
  • EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender;
  • gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion;
  • sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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