Call Agent – National Breakdown Service
Ryder Ltd
Devizes, UK
3d ago

The Role

We are very proud of our Fleetcare business and it is only going from strength to strength. Our customers recognise us as the industry experts in ensuring their fleets are both properly maintained and compliant helping to reduce down time and maximising efficiency.

Our National Breakdown team work tirelessly to ensure that when a breakdown does happen, our customers are looked after with a personal touch and that we get them back on the road as quickly as possible.

As a team of customer service and breakdown / recovery experts we are there to make the right decisions for our customers first time every time.

As a NBS Call Agent you will be responding over the phone to breakdown situations promptly, professionally and with the right solution.

Every breakdown situation is different and our team enjoy putting their problem solving skills to the test and take great pride in making that call that gets the customer back on the road.

You will be working in an open plan office environment where you will provide support to customers, both internal and external, over the telephone.

Effective communication is key to ensure vehicle issues are resolved allowing our customers to be back on the road as soon as possible.

About You

You will have excellent Customer Service skills developed from either dealing with customers over the phone or face to face and will have a confident approach to your work.

Alongside this, you will want to be measured against Key performance indicators both team and individual to ensure that targets are met which ultimately means our customers are receiving the level of service we expect them to.

You will have a professional approach when dealing with individuals both internally and externally and will thrive in an environment where you are able to use your customer service skills and experience to be constantly problem solving in order to get to a solution that equally benefits us and our customers.

Some of the traits and skills we believe a successful NBS Call Agent possesses are below :

  • Possess real passion for customer service and understanding of how to deliver this for the benefit of the customer and the business
  • Asks the right questions in a concise way to quickly establish the problem and put a plan into place
  • Basic knowledge level of IT including Excel and outlook
  • Demonstrates the ability to communicate at all levels
  • Establishes themselves professionally at all times
  • If you are interested in the above role and you have a desire to be successful please apply

    Salary & Benefits

    You will be working Monday Friday 06 : 30 15 : 30. A salary of £18000 is on offer for the successful NBS Call Agent. On top of this we offer an incentive of up to £2000 per year which is paid monthly as well as a benefits package that includes a generous pension scheme, good holiday allowance and other corporate benefits such as a discounts portal which offers a wide variety of discounts across high street and online retailers.

    About Us

    Commercial vehicle operators are essential to the UK and its economy, delivering services and providing transport which affect all of our lives.

    The haulage industry is the UK’s fifth largest employer and worth £124bn GVA* to the UK economy. 89% of all goods transported by land in Great Britain are moved directly by road.

    Source : Road Haulage Facts & Stats, RHA

  • Gross Value Added
  • As the UK’s leading independent provider of commercial vehicle rental, contract hire and fleet maintenance for over 45 years, Ryder understands the complexities and priorities of the transportation and logistics industry.

    Ryder’s fleet of 20,000 vans, trucks and trailers is supported by a nationwide network of maintenance locations, 24 / 7 national breakdown assistance, and a large team of qualified technicians with a clear focus on uptime, compliance and choice.

    We work hard to understand our clients’ businesses and provide customised solutions to meet their individual transportation needs.

    The driving force behind Ryder’s success is our people. Ever better™ is our purpose and our mantra. To our customers and our employees it is a promise.

    A promise to unlock hidden opportunities, to dig in when others let up and to commit to maintaining a workplace in which our employees are encouraged to thrive.

    We understand that unrivalled leadership inspires individuals and promotes continuous improvement. We respect each of our 34,000 employees worldwide, valuing their contribution, ideas and diversity, empowering and developing them as successful individuals and teams.

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